Great Install Team, dealing with leaking issues weeks later
UPDATE: We have had substantial leaking in one of our new windows when it rains. These windows are a few weeks old. We have also noticed gaps and holes in the caulking in areas around most of the windows between the window frame and stucco. Service was already sent to repair the caulking, but we are still seeing gaps, including above our leaking window. Service is booked again (6 days after leaking began) to only look at the one window (we have been told that is all they’ll have time for). We are hoping to have our caulking issues promptly resolved and faulty caulking replaced, not just continually patched. Hoping to have our faith in Supreme Windows renewed.
Supreme Windows was a great experience from beginning to end. Tom was wonderful to work with making sure we would be getting exactly what we wanted, and making sure we understood the process. Our install team - Dimitri, Christel, Ian & Jay were fantastic at answering any questions, solving issues as they arose (that stemmed from oddities and problems with our house) and doing an impeccable job. This crew really went above and beyond in many ways and our windows look better than we could have imagined - inside and outside. I can't say enough great things about this crew.
We also had the pleasure of meeting service Tech Chris due to a finishing door trim piece that arrived after our window install. Chris was knowledgeable, checked over all our windows and screens, and made sure all questions were answered.
- Approximate cost of services:
- $15,000.00
- Company Response
Hello Lindsay,
Thanks for taking the time and giving us such an excellent Review!
We really appreciate your support of local Calgary business, especially during these difficult times.
Thank you very much !!Regards,
Supreme Windows