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I am writing to express my compliments to Supreme on the service provided to me during the purchase, installation and follow up of my new Supreme Windows.
Karl Bergen responded as your sales representative faster than your competitors and at a time convenient to me. He displayed a thorough knowledge, professionalism and obvious pride in his product, as well as confidence in his endeavors to help me achieve my needs in a manner that was easy for both of us. He "held my hand" through the entire process, including calling me the night of the installation to ensure all had gone smoothly and to my satisfaction. Karl truly represents your company well, shows care and concern for his customers and I felt confident in his sense of integrity and honesty. Karl is one terrific asset!
Dave McDonald is another terrific representative on your team of definite winners, movers and shakers. He touched base with me constantly and when his crew encountered an unexpected problem not created by Supreme on site, was not only quick to respond to the call, he came out to see things were resolved quickly and properly. Dave also provides fast,friendly, professional and efficient follow up. He truly is a "make it right" person as well.
The installation crew were on time, quick to set up and made me feel absolutely no apprehension right from the start. The crew introduced themselves, and while they set up, toured the worksite rooms and reviewed the job with me. They were constant in ensuring I knew what was happening, any concerns Larry or his crew felt I should be aware of as well as being thorough in the cleanup. Like Dave, he runs a tight ship, and like Karl, he ensures the customer is included in all aspects of the job. They were friendly, pleasant, approachable and enjoyed working together as a team, with everyone helping each other and looking out for each other's(and my) safety as well. When I make my next purchases (patio doors, front entry and 2 basement windows), I can only hope that these same people are there for me.
All too often customers are quick to express dissatisfaction, and having worked in the service industry myself for 30 yrs, I fully understand and appreciate the efforts in providing superior customer service. Your entire team has proven that there still are good people out there who want to do a good, solid job and be able to walk away when it is complete knowing that they did their best and they did it right.
These people truly are deserving of notice for their skills and customer service expertise in making my experience a pleasant one.
I firmly beleive that the mark of a true leader is to pick the best people for the job and then let them get on with it, providing guidance where required, the tools to meet their needs, the support they should have without question and recompense relative to the service they provide. Well done, and thank you!
Sincerely,
Dianne
- Approximate cost of services:
- $10,000.00