Trico has built us a wonderful home, right from the time we walked into the show home and spoke with Erin and Jamie we knew this is the builder for us, from the planning to execution it was a great experience, and the quality that went into the house was second to none, dealing with Cole our project manager was awesome, answered all our questions and was well informed, I have some many good things to say about the wonderful people at Trico. I cannot stress how great everyone at Trico is, they a so wonderful and really want to do a good job.
Unfortunately, here is the bad, every vendor Trico had sent us to was great, from the appliances to lights, except for audio and video company, this is the part where everything was a let down, just like every other appointment we spent some big money and not holding back, keeping with our dream we spent 20k in a home automation system, right from the start of there work I knew something was not right, when you go for your electrical inspection everything to do with wiring is suppose to be done, so when they go for drywall everything is good to go, well not audio and video company, this should have been a red flag, but you pass it off, here is a small list of our trouble and things still not done.
Went to look at prewiring of house, audio and video company was not done.
Backing not put into living room TV mount.
Called sales when possession date was issued from Trico, was not on scheduler desk until 2 weeks later, waited 2 months for them to show up to start work
RTI system installed in an awkward spot, blocking entrance into furnace room.
Installers 2 to 3 times longer than quoted @ $90/hr
Programming 2 to 3 times longer quoted @ $120/hr
Installers told me Prewire was done incorrectly, that why it took so long to do install when I was in my house.
Has taken 12 plus days to do installing and programming, lost track of days after awhile, it was only suppose to be 4 days, and they are still not done. Probably about $3000 over the estimated time they told me it would take.
Screen in master bathroom way to low, it would work if you were 3 feet tall
Paint around all light with scuff makes from changing to automated lights
Things still to do
Thermostat still not tied to system
Lights are flicking in hall way
Garage door not programmed and working
Sound delays through TV’s, another $100 to fix
Face plate on main floor screen still loose, can see drywall cut out.
Have to pay more to have a static IP to use outside of home about 25/ per year
Another $600 for 5 licenses for use with a iPhone
This is going to sound crazy, and this is what put me over the edge if I ever change me phone they have to redo entire app, it takes about 4 hours to build a new app at $120/hr, I know what your thinking, but you change you phone every 2 years, your right, oh lets do a little math, we have 2 iPhones 2 iPads, when we change out our phones that’s over $1000 every 2 years.
Can not program myself if I want to change small things another service call @ 120/hr
Security system still not tied in and functioning.
I'm 20k into a system that is still not functioning and is not user friendly.
Over sold way under delivered.
And they are still not done.
I know what you’re thinking, why are you writing this about your builder, audio and video company is the vendor of choice for Trico and have left me to deal audio and video company
I'm extremely frustrated; I think Trico has to review its suppliers it currently chooses to do business with.
This has been an extremely bad dealing, they have been to my house over 12 days out of the 39 since I have taken possession and we are still not done yet.
I have tried to come up with a solution, take the RTI and Security system and out of my house, give me a credit for those 2 items, and I would be happy. That totals about $6000
