We bought our first home from Trico and have been very impressed so far with the quality of workmanship we have received. The sales team, Erin and Carmen have been wonderful to work with, full of knowledge and always ready to help. The house has had a few minor issues, we have our 100 day inspection coming up soon so hopefully it will al be addressed and fixed in a timely manner. So far so good but I will reserve final judgement until all our issues have been resolved. At this point, I'd have no issue recommending Trico to others.
Edit: My opinion of the Trico team has dropped dramatically since my first 100 day inspection. The inspector was rude and disinterested in any of the issues we have. When Trico returned on our trades day, they had the wrong list and were unable to address any of the issues. At this point they seem to care about diverting more energy towards pointing fingers and shifting blame then actually solving any of our problems. I would hate to see what it would be like if we had any major issues as solving these relatively simple problems has been a huge headache. I would have strong reservations about recommending Trico at this point.
- Approximate cost of services:
- $350,000.00
- Company Response
Hi Michael
I am sorry to hear that your experience has changed from the first review. I will definitely look into your concerns with the warranty team and someone will be in contact with you. We are committed to working with you and your family and want to assure you we take this feedback very seriously.
Nicole Walker
Customer Relations Manager