We built in HillCrest Airdrie. We've been fortunate to have the Service/Warranty of Yasmina and Don handling our file. Yasmina has usually responded within 24 hours and Don has always been respectful or our schedule and circumstances. Don has a wealth of knowledge when it comes to house building and the whole process. He explains things well giving how to do maintenance and why certain events happen. They have been great at getting issues we've seen fixed or explained in a short period of time. The building process and pre-possession had some frustrating and disappointing things happen. We were concerned that would continue with the Service/Warranty. We were pleasantly surprised that our concerns were addressed with the Service/Warranty team. Our review would have been a 10 out of 10 if this Service team were the only ones you had to deal with in the building of a house with Trico.
- Approximate cost of services:
- $430,000.00
- Company Response
Hi Patrick
Thank you so much for your post. Yasmina and Don are strong members of our warranty team and always go above and beyond for our customers! It is great to hear that a Service Technician explains things well and gives maintenance tips. I am sorry to hear the building process and pre-possession had some frustrating things happen. We are working to improve our building and turnover process and just today I met with the construction manager to discuss some new systems and procedures. I will talk to the site supervisor in Hillcrest and see what we can do to ensure this does not happen on future builds in your area. Please do not hesitate to contact our warranty team at anytime if you have question or concerns regarding your home.
Sincerely,
Nicole Walker
Customer Relations Manager