I picked to buy my first home with Trico Homes and from day one of having all the papers signed it has been a nightmare. I didnt think much of it at the beginning because this was my first home and didnt know the ins and outs of purchasing a home. I should have clued into the signs but failed to see them.
The sales staff at first appeared to be knowledgable about the construction. But as time went on things just turned worse. I had post dated cheques for the down payment that were suppose to take out monthly. First cheque trico takes out the wrong cheque and I wake up to an NSF charge in my account. Notified the sales staff and they reacted like it was nothing but it was to me. They told me trico will cover the NSF fees. A month goes by with me hounding them once a week as to when I would be covered for the fees they finally took care of it. Then I was told the possession day was going to be the end of july and it ended up not happening till oct. So I move in several things were wrong. Poor dry wall installation , paint looked like it was done by a kid off the streets, upgraded cabinet doors were all scratched and countertops throughout the home were bubbling.
After noticing the lack of quality that was put in my first home I was told it would all be fixed on the 60 day walk through.Just had the 60 day walkthrough and still I sit here with not everything fixed.
On top of all this my monthly utilities have been around the $350 mark for a 1200 square foot townhouse that is wedged between two other townhouses. I thought it was pretty high since I am never home. So I phone enmax and question my meter and they say it is fine. A few months go buy and I start turning the heat down , terrified to turn a light on , and unplugging things. Then I go in the power box and see labels on switches. One was labeled 'water tree heater' I start to wonder what this does and I contact trico they tell me its to heat my block but they say asset west will reimburse me $20 - $30 a month for having this 'water tree heater '.I contact them and they say trico will ... im left wondering what this thing is and no one can tell me so I decide to check under the stairs where this thing is located and covered so you cant get access to under the stairs. I find out that under my stairs that there is a wall space heater under there to keep that area warm for the water main is .. also this heater is set to the max that it can be at. So now I know why my enmax bill was so high. So I contact trico and asset west and they just continue to say they are not responsible for reimbursement. .
So im left to this day with so much frustration and un satisfaction. Ill never buy a trico home again nor will I ever recommend them to anyone. Think twice before building with them.
***Nicole
In response to you saying clayton is more then happy to come out and fix any remaining issues. Leah from trico has emailed me and said they will not do any repairs that I will have to go through Alberta home warranty program even though our warranty does not end till oct 2013. These are issues that were addressed to the warranty team back in November and have failed to fix 2 weeks ago when they did repairs. So we will see how well trico lives up what you say in this response to my review of trico.
- Approximate cost of services:
- $265,000.00
- Company Response
Hi Josh, In reading your review I have looked into several of your concerns and will be looking at ways to ensure this does not happen in the future. I spoke with the sales team and will be meeting with the office administration team regarding the down payment/cheques. Also, I spoke to the warranty department and they are happy to send Clayton (Service Technician) back out to your home. I was advised he was there last week and spent time addressing your concerns and personally fixing the items that required attention. Clayton is one of our Senior Technicians and the customers in your area rave about his work and commitment to satisfying the customer. Regarding the trees and electrical bill, I spoke to the property managment company and they will give you a call this week. I apologize for the challenges and want to assure you that we take your feedback very seriously. Nicole Walker - Customer Relations Manager
