I'm convinced the warranty department of sterling homes is bonused on how many phone calls they avoid... if you don't call the customer back then you don't spend money to fix it. We leave message after message with no return calls. 6 months after my 1 year inspection I still have outstanding issues and no one will call me back.
They literally cut corners - the outside corners in my home spilt with settling. Which is totally normally easy fix with some mud and tape. Apparently sterlings contractors think that silicone is an even easier fix. Oh and painting over wet silicone is even better. They did a crap job and it looks awful - brought this to the attention of the warranty person and they "trust their contractor and it's an acceptable fix". Which is funny because in the warranty
binder we were provided it actually advices
against using silicone. I'd bring that point up
with Chris but well he lacks the ability to return calls...
- Approximate cost of services:
- $400,000.00
- Company Response
Hi, thanks for letting know about your concerns. Please contact me at marketing@sterlingedmonton.com with your contact information. We would like to address these issues.
Thanks