Its been only 1 year that i started living in my brand new home in fort saskatchewan. 1st day on my walk through I noticed several issues and informed this to the representative and as of today nobody fixed it. Major problem started after few months. I find cracks on my window and door frames and when I complaint instead of fixing they brought me kwik seal and asked me to fix it around all window and door (what a joke). Then my roof started to leak and started to foam mold around my house. When I complaint sterling brought me Moldex mold removal spray and again asked me to fix it. (Other day my neighbour's said, imagine if there is a structural problem in your house I think sterling is going to bring wood and tool and will ask you to fix it? What a joke ) the inspection guy came to check the mold told me there is serious problem with my Atic and my front structure.
Other issues: back door won't close properly, cracks on basement floor, heat issues, kitchen cabinet door etc.
Not a good experience at all.
- Approximate cost of services:
- $15,000.00
- Company Response
Hi there,
I am sorry to hear that you have not had a positive experience with your new home and our warranty department. I would like to look into this as this is not the experience we wish our customers to have. Please email us at info@sterlingedmonton.com with your job number or address and contact information.