Best window company weve dealt with in over 35 years
- Approximate cost of services:
- $12,000.00
Best window company weve dealt with in over 35 years
Replace all windows in my home
Patio Sliding Doors and Windows
This year has been a challenge to meet lead times, due to labour and supply issues across our industry. EVW has been diligent in communicating updates with customers. We apologize for any inconvenience in delays.
Regarding this door and the passage opening, we had manufactured the door to your contractors specifications. All products manufactured at EVW are custom built, for each application and the dimension details are communicated with the contractor. As we did not work directly with you, we would not know your requirements. Please note; building code requirements for passage openings are for main entrances and do not apply to secondary doors (which are commonly sliding doors).
Should you wish to replace your 3-panel door in the existing 7' opening to a 2-panel door, we would be happy to work with you and your contractor in making this happen. The opening would suit your application well and there would be fewer mullions.
We're sorry to hear that you've experienced an extended delay without appropriate communication. We received your order June 27th and at that time we were scheduling into November, due to a large influx of orders received this Spring, via the GreenON rebate program. We have been diligent in communicating with our dealer network on our timelines, to avoid this type of client frustration. We encourage you to connect with your local dealer representative to clarify the scenario and hope you will be pleased with the beautiful windows we will to build for you. Feel free to reach out any time directly laura@evw.ca
Regards,
Laura Weil
Customer Service & Marketing
Thank you for the positive review - we are happy to hear that you value your choice and that your Euro Vinyl Windows have brought added comfort for you in your home.