Terrible move. More than double the estimate, slowest movers I've ever seen. Finally to the point where (after it was 4 hours longer than estimate) we moved things off the truck by ourselves and put the movers to shame. They said "But it was the second floor", which of course was part of the estimate in the first place. We moved 90 minutes away in our last move, emptied an entire house aznd it was all done start to finish in less than 6 hours and half the cost. The movers dropped most boxes wherever regardless of what was written on them. It took them about 10 minutes per box, and often they came all the way from the truck, up the stairs and into the apartment with one shelf in their hands, or a small box. Joke. Never again.
- Approximate cost of services:
- $3,000.00
- Company Response
Well, Scott, it's too bad you feel that way, but Kate did say that the guys worked very hard. Based on the inventory given over the telephone you were only moving about 4000 lbs, and that we would need to send a small truck for it to fit in the underground parking. Even so, the origin and destination were only 10 minutes apart, so that extra trip added minimal time, even though we chose that truck based on the information we were provided. However, as a courtesy we refunded you one hour for that.
You were not packed when the crew arrived, so they helped with that.
The crew was stuck inside the elevator at destination for 2 hours...They also had to wait for the elevator because another truck was using the loading dock (and they also got stuck in the elevator)
On their return to your origin residence the new tenants were moving in, your things still were not all packed, and because of that, the crew had to carry single items and were told just to get things out quickly. It's very important to have everything packed and ready to go to keep the costs efficient.
I must say your move was a nightmare for everyone involved, unfortunately, and I am truly sorry for you and Kate; but it wasn't our fault that it was a nightmare. The men worked very hard. (and the cost was actually under $2000)