Mackie Moving Systems

I received 3 quotes all within $1-$2500 of each other. Choose the sale person that I thought to be more knowledgeable and guaranteed he would be there through the whole process. WELL NEVER TO HEARD FROM HIM OR SEEN HIM AFTER I SIGNED THE CONTRACT. I had to call a few days before to make sure everything was on track.
They arrived on moving day, the driver took a quick walk through the house with me and 3 other movers. WELL... they started very quickly and clearly working against the clock. I heard the driver on the phone saying "we are squeezing in a shipment to Vancouver with this load"
I couldn't believe the small compartment on the large semi truck my stuff was being shoved into. I said to them "I HOPE YOU KNOW WHAT YOU ARE DOING"
The driver spent 90% of the time with me in the kitchen writing out "inventory and condition of articles shipped ".

Everything went very fast..... there were things I was noticing and questioning in my head but things moved too quickly.
At the end the driver said to take a quick walk through the house to ensure no walls etc were damaged.
He had me signed the inventory sheets and left. Afterwards a friend and I cleaned I noticed a huge scratch on the landing of the stairs, I text the driver, he said there was a runner on the floor. NO THERE WAS NOT. He said he would contact cust service.... never did.
Over the next few days I was reviewing the inventory list (which was at least the 4th bottom copy and was really light) and saw all the codes he used for the condition of my goods. EVER SINGLE ITEM WAS NOTED TO BE "SCRATCHED, DENTED, WORN, CHIPPED, RUBBED, STAINED, SOILED..... I was in total shock and called customer service, then wrote 3 page letter to them as to how I felt they described my goods as complete garbage. If something was going to be damaged in shipping there is no way to make a claim as everything is already DAMAGED!
My goods were middle to high end newer furniture and in immaculate condition hardly looked even used as I was the only person in the home.
The driver had not looked at anything closely other than the initial quick walk through, but described everything as damaged. I only heard a few comments from a mover when they noticed a worn remark was to be made.

ALL I GOT WAS A STANDARD CANNED RESPONSE FROM THEIR CUSTOMER SERVICE DEPT. I was just sick as my goods at this point would be in their storage for several months. NO ONE...... ABSOLUTELY NO ONE GAVE A DAMN HOW I FELT. I even called one of the owners (Norm) for help and and didn't have any sympathy, just said he would have someone contact me. I got the same answer from everyone.

Once my goods were shipped to the destination,only 1 mover showed up).
After I sent in a claim, they sent their claims person to view my damaged furniture. I asked him and showed him the inventory description, does the description look anything like my goods ..... HE SAID NO. Does any of my furniture look damaged and that worn, HE SAID NO. Other than the pieces they damaged.

It took months to get a small settlement from them and their attitude is "THEY JUST DON'T CARE"
IF I CAN GIVE ANYONE ADVISE..... TAKE PICTURES OF ALL YOUR FURNITURE, FRONT BACK, SIDES ETC. and clearly DO NOT USE THIS COMPANY.

I cannot believe this company has been in operation for decades and treat their customers this way.