Fibertec Window & Door Group

I had posted a long and detailed note about Fibertec and their service. Fortunately, someone read the post and called the right person at Fibertec. They got on the ball and did everything they could to rectify their poor service and turn it around into a positive experience. This included talking to the service personnel and giving them some pointers and training. The president of the company personally called me twice to make sure everything was going as planned. My service issue took a long time to get moving in the right direction toward resolution, but once the ball got rolling on the right track, everything was completed in about two weeks. Thanks, Fibertec. You have won my confidence back.

I wanted to let you know how happy I have been with my Fibertec windows. They are now 15 years old and are still like brand new.
They are very energy efficient, and require no maintenance.
I would be happy to speak to anyone thinking of buying your windows. K.C.

Dear Steven,

We would like to take this opportunity to tell you, how pleased we are with our new windows. Every time we drive up the house now, we truly think we have the nicest windows on the street! The quality of the product is evident!

Your help during this process was really appreciated. Every time we called with a concern or question or just looking for advice, you were always available and found the right answers.

Your installation team, Jimmy and his crew, were incredible. They certainly know how to install windows and did an excellent job! They were always courteous and polite. Every day they left the work site, they made sure any construction mess was cleaned up. When they had to take out the old windows on a cold day, they were careful to close the door to the room in order to try and keep the rest of the house warm. I can't say enough about how pleased we were with their work.

This has been an excellent experience for us, and we wouldn't hesitate to recommend Fibertec to anyone in the market for new windows.

Sincerely,
Karen & Kevin Lacey

4/30/09

Fibertec Window and Door Mfg.

Just wanted to let you know how pleased we are with the windows we purchased from you. You were very straight forward and honest during the quoting process which I appreciated greatly. The windows were custom made to the exact sizes I needed and arrived with no damage. Installation was straight forward and we immediately noticed how much quieter our house was. The inside oak veneer looks great after we stained it to match our existing trim. Thank you for a quality product.

Sincerely, Curt L

For a widely varying climate like we have in Ontario, there is no better window than a fiberglass window. Fibertec was on our list of companies to call from the start, just based on their reputation in the industry (recommended by our architect).

The good folks at Fibertec (we mostly dealt with Steven Hall) definitely lived up to our high expectations and more. They were cheerful and interested in learning about exactly what was important to us in our home. (e.g., light, air flow, etc.) And they were just as eager to talk us out of bad decisions to help us keep our costs under control. (Not sure how many companies would do that!)

Steven was always helpful and not the least bit pushy. His quote was put together professionally and was very easy to understand.

We wound up going with one of their highest end products: triple glazed, krypton filled and with a u-value (insulation rating) so low, the windows will lose less heat that the WALLS of our old house did. (It's a good investment though: the math says the extra costs pays for itself over the life of the windows -- we're paying more on our mortgage but less on our energy bill. And the house will be a much more comfortable space to live in, too!)

The windows showed up bang-on time and our builder had no trouble getting them installed for us. (Well... there was a comment about them being "the heaviest window he's ever moved" but it was said at least partly in admiration of the triple glaze. The other part was definitely just that some of the larger windows were REALLY heavy. :-) )

And they followed up to make sure all was well with their product after installation. It was a really good experience through and through.