Fenex Windows & Doors

Windows & Doors Installation & Service
Ottawa ON K1C 4M8
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63%

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Reviews by rating (past 12 months)

Reviews for Fenex Windows & Doors

Average customer rating:
5.4 10 (14 reviews)

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Anjulee in Winnipeg
Anjulee in Winnipeg
1 review Ottawa, ON
0/10

Windows and Door

If you are thinking about hiring this company, please think twice, or wait for my next review when the work is finally done.
So far it's been nothing but terrible issues:
1. communication is bad!
2. No drop cloths being used despite reassurance they would be 3 times from 3 different people including once the morning the work was starting (our furniture is ruined, and they are not prepared to do anything about it).
3. Communication issues ( I cannot stress this enough- they are terrible!!)
4. Leaving a week into a $20K job, advising they will be back a month later to complete the work they promised we would have completed in mid-November - they want to come back Dec 12th for a job that is only half done!
I will write a full detailed review (including any positives that may come out of this by the end, and I sooo hope there are some) but so far, other than the wonderful initial consult/quote we had on day 1, it's been nothing but horrible issues since the day I paid the deposit back in Sept 2016.

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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suzanne dv from Ottawa
suzanne dv from Ottawa
4 reviews Ottawa, ON
10/10

Front door and bay window skirts

I read the 2 previous reviews about Fenex in complete disbelief, as our experience with Fenex, both products and staff, was excellent! From the pre-sale discussions and review of options with Stéphane, to the selection of a great looking front entry door - made in Canada!!! - as well as skirts to update our bay windows, to the coordination of complementary work carried out, to the post-sale and post-installation follow-up, all work performed and products installed were to the highest customer satisfaction -- and our standards are extremely high: I personally don't hand out '10' ratings willy-nilly. This '10' to Fenex, from our recent experience, is fully warranted.

Approximate cost of services:
$5,500.00
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Private User
Private User
Private User reviews Ottawa, ON
0/10

windows

The product from this company DO NOT LAST they have defective glass. Every window I got installed from them I have to replace the actual glass being used is defective. Don't waste your money on this company . Once the windows installed they never return calls.The mechanism dont last either. Very poor quality product. Be warned!!!

Approximate cost of services:
$7,000.00
1 of 1 people found this review helpful.
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Savannah  from Ottawa
Savannah from Ottawa
3 reviews Ottawa, ON

First Review

6/10

Replacement of all windows and doors

Very pleased with the windows and doors. Sales rep was difficult to communicate with. Also, he failed to tell us about options we had for casings which led to a last minute change, additional costs and delays. Installers would call it a day before 3pm and needed an extra day to complete the entire job despite being guaranteed completion by a certain date.

Approximate cost of services:
$15,000.00
1 of 1 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fenex Windows & Doors

As an expert in windows and doors, we are proud to offer exceptional products and superior installation services. With over 40 years of experience in carpentry, Fenex stands tall as a leader in the window and door renovation industry today.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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