Peel Fence Systems Inc

Fences & Gates
Newmarket ON L3Y 2K7
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HomeStars
Fences & Gates
Peel Fence Systems Inc
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78%

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Reviews for Peel Fence Systems Inc

Average customer rating:
9.2 10 (45 reviews)

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Michelle K. in Aurora
Michelle K. in Aurora
1 review Aurora, ON
0/10

Deceitful Company- Do not use!

We were shown a photo example of what the fence would look like and in in the email that contained our quote, said the quote was for 1 7/8" posts. That is what we discussed. What was actually in the attachment cleverly had the sizes reduced to 1 1/4 ". The poor photocopy and scanned contract could hardly be read. It should have been a red flag.

Flimsy junk you would not even rest your hands on while talking to the neighbour on the other side. No way any reputable company would ever offer yet alone actually install such junk. You have to see it to believe it.

If you want to see what you really get for your money, contact me. I'll gladly show you our house and the neighbors who had the same quote and size changed. You can see for yourself this is not a mistake and what they are really like.

We would have paid double to do the job right. There was no need to play any tricks.

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

The customer was shown a picture yes, and it was the same specification as we installed. In fact, it is the same specification as 80% of the residential chain-link 4' fences installed by our company and our competitors. Yes, larger dimensional material can be used, but more often on higher 5' & 6' installations. This requirement was never made an issue during our discussions with the customer, if it had been I would gladly offered it to them the option, at the additional cost. I tried calling more than once afterwards once I saw their issue on line, but they wouldn't talk with me or return my calls. We never heard a complaint from the two other neighbors when we met them to pick up their balances.

It is never enjoyable for me to disappoint a customer.

Christina
Christina
1 review Bradford West Gwillimbury, ON
0/10

Rude, poor quality, doesn't care about customers after they get paid

My goodness what poor business and workmanship. From the minute they arrived to give a quote, it was all about money. I was asked if I'm ready to pay more times than I can count. I felt bullied when I needed help. The work was nothing like promised. My fence is crooked and coming apart. I was hung up on when I called to discuss the problems. All I can do now is save up to have a reputable installer come to fix the job. Peel fence / Shiner's contracting took advantage of me and my situation and left me with nothing but tears. Please avoid my mistake and stay away. Thank you.

Approximate cost of services:
$1,000.00
1 of 1 people found this review helpful.
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Company Response

It is unfortunate that the customer did not work with us to resolve any outstanding issues she had. We are always more than pleased to correct any shortcomings with our work. I'm not sure what the communication was so awkward. It is in our best interest to do so.

Private User
Private User
Private User reviews Whitchurch-Stouffville, ON
10/10

Fence replacement of their 27-year old fence

Looking for a replacement for a large area chain-link fence around our back yard, we called Peel Fence for a quote. Turns out, Dave from Peel installed the fence almost 30 years ago. Considering that fence was still in perfect shape (just not as pleasing to the eye as as the new black aluminum fences), we didn't bother getting other quotes, in spite of seeing a bad review on this site. Clearly, they know what they're doing. Dave, Pat, Sam and the full team were more than helpful, Dave came to the site numerous times (as we were changing the landscaping so the original plan was 'fluid'), were extremely patient with us and did an amazing job. The new fence looks amazing and we're confident it will last as long as the last one. Great job/great company.

Approximate cost of services:
$16,000.00
0 of 2 people found this review helpful.
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Company Response

It is really nice when a customer feels comfortable with our service. It is the best reward a customer can give us. Peel Fence systems thanks you for choosing our company again.

Private User
Private User
Private User reviews Mansfield, ON
0/10

You can't trust a business that acts like there's nothing to lose...

... and that's exactly how this business owner conducts himself.

Despite enough bad word of mouth and poor reviews out there, we gave this company a chance because all our local contractors were not taking new clients until 2017 (it is now not surprising this company was so available in comparison). They came in at 30% more expensive than our lowest quote but we were fooled into thinking that "in business since 1972" actually meant something (maybe it did back when you were dealing with original management). So we paid almost $15 per foot (without any haggling) for 160 feet of black 4' chain link fence and gave them a shot (just a straight run on flat open space, no gates, posts pounded into the ground).

I'll keep the details short and to the point (photos attached):

-after being invited into our home, the owner was eager to confirm that we are ready to pay for this job and to write up a quote (using my pen that he asked to keep when he was finished). He took a 50% deposit immediately and told me to call the project manager to schedule a date for the job. I did that as soon as he left.

-on the scheduled date, a single worker arrived to install the fence. He informed me that "all his assistants are sleeping in these days" so he's working alone. (The owner later indicated his embarrassment that this was said to me, though didn't apologize that the additional labourer was not there to help ensure a smooth and damage-free install.) I shook the worker's hand, offered him a drink, and told him I'm in the house all day if he needs anything (I stayed home so that I would be available to see the work when he was done).

-I was surprised at the end of the day when I saw the worker quickly scurry into his truck and hastily drive away without looking back.

-I went to look at the work to find that there were about two dozen chips and scratches (some very small, some very big) in the painted top rails, posts, etc. and that both my property and the neighbour's were littered with garbage from the install--dozens of discarded fence wire pieces and bits of plastic coverings--and cigarette butts (the worker was smoking constantly). Those many pieces of rigid wire would make dangerous projectiles when inevitably struck by a lawnmower (I hope we got them all, they blend in well with the grass).

-after informing the business owner of all these problems I was told that there shouldn't have been any trash and cigarette butts left behind, the installer shouldn't have left without first providing an inspection, and that without people like me informing him of stuff like this he'd never know because, as I was told, the amount of labourers on the payroll cannot possibly all have his proper oversight.

-the owner's solution was to use black spray paint on the damaged areas despite my assertion that this is a cosmetic fix only--the once powder-coated bare metal is no longer adequately protected--and there should be some type of recompense for all of these issues (10% off, 5% off, a dollar, an apology maybe?). I was completely ignored, and the areas were spray painted. This looked atrocious as soon as it was done as you could clearly see the difference in the spray painted areas. It rained a couple hours after and, of course, this cheap remedy is bubbling and chipping away.

-we requested a price adjustment again thinking maybe the owner forgot that this is something we wanted to discuss. Again, we were completely disregarded (the owner asked me many times in conversation "how much did I say per foot again?", so the fact that I was always reminding him indicates that he has complete freedom with pricing and that it's not the same for everyone). Instead of any gesture of good faith, we would receive antagonizing replies thanking us for our money. Finally when asked if this is the kind of work he'd expect on his property, I received an abusive and threatening email (the question was of course ignored). This email contained nothing more than name-calling and a threat to escalate this unprofessionalism even further. I didn't reply figuring enough is enough, we're obviously being toyed with, and it's time to just let the public know of our experience. At least the fence should still serve as a barrier to help keep our baby boy safe when he's older.

So here we are now. I guess this business prefers the 'everybody loses' approach, except those of you fortunate enough to have never had to experience Peel Fence Systems Newmarket (AKA Shiner's Fencing & Contracting). My recommendation is to keep it that way; there are lots of good, honest people out there ready to do a good job for you!

Thanks for reading about our experience.

Approximate cost of services:
$2,400.00
3 of 3 people found this review helpful.
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Company Response

We are aware that our installer did leave some cigarette but on the ground which is not acceptable. We do use factory paint supplied paint to do touch ups which are are common when handling painted steel fence pipe. If we had tried to use this paint on an older fence, yes there may have been an issue with matching the colour and shine etc. Our pricing is not based simply on a cost per foot. The number of main posts, gates, distance, access and size project are just some of the factors. Unfortunately, it was our sense that this customer used every threat they could to extract a discount on the final payment, regardless of any corrective work we carried out. it was also interesting that after we completed this work, we installed the same type of fence at two other neighboring adjacent properties. There decision to buy was based on the work we had completed at this neighbor.

We are disappointed to have this review We are however we satisfied with this installation and that we did everything reasonable to satisfy this customer.

Doreen
Doreen
6 reviews Bradford West Gwillimbury, ON

First Review

10/10

Fence & Gates

Dave was very honest and knowledgeable. Work was performed on a timely basis and worker (Carl) who came to do the work was super nice and detail oriented. The fence looks amazing, sturdy and strong. Everything was cleaned up before Carl left. With over 42 years experience, this company really knows their stuff! Thanks again!

Approximate cost of services:
$1,900.00
0 of 2 people found this review helpful.
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Company Response

Another satisfied Peel Fence Systems customer. Thank you for choosing our company.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Peel Fence Systems Inc

Shiner's Fencing and Contracting Ltd. , a licensed Peel Fence Systems Dealer based in Newmarket, Ontario, serving all your fencing, safety and security needs since 1972. We specialize in Wrought Iron and Chain Link systems for over 45 years. We have earned the trust of thousands of satisfied customers. From ...
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