Ordered fence installed it then realized they didn’t order enough panels to finish and didn’t care to tell us as they didn’t show up the next day and had to call. Set us back a few days. When it was time to pay don’t even ask to put it though or if we were satisfied with the job just processed payment and haven’t heard since
- Approximate cost of services:
- $20.00
- Company Response
The customer is correct, our supplier inadvertently let us down with their delivery of custom made panels and we didn't connect properly explaining what our recovery plan was. We did offer to install a temporary fence to help contain the yard.
From our notes there was some communication and an understanding that the job met the home owners expectation when completed. The payment was processed a week after the installation was completed. The customers were wonderful people and we thought we had made them fully satisfied. Obviously there were some shortcoming which we can learn from. I am sorry for any disappointments.As the installation looked terrific when finished, we hope they enjoy it with their new home.
Estimator
Gordon