Canadian Appliance Source

We ordered 4 kitchen appliances from CAS for our renovated kitchen. Given we had ordered all these items together we got a decent discount from Joseph. We would have been pretty happy if things had gone well after this, but they did not and CAS either took advantage of the situation or ignored problems.

It turned out that the hood would not work out when our kitchen contractor actually came to install it, because of issues with the house structure and details of the mount. CAS charged their full 25% restocking fee for an item still in an unopened box (approx $300) AND refused to give us the large-order discount we had on the initial order.

After our other items were delivered we found freezer door handle on the fridge (Frigidaire Professional FPBG2277RF6) would not sit flat because the door was slightly warped. There was no sign that this was shipping damage, but CAS and Fridaire both told us we needed to talk the other one. CAS made no attempt to assist us, did not pretend to be sympathetic and absolutely refused to contact the manufacturer.

In addition to the above, we were left with the distinct impression that their departments seem very isolated from each other. Shipping seemed competent, but customer service was lazy and showed little concern or care for the customer. The sales guy, Joseph gave us a good initial price and was moderately helpful in finding a new hood that would fit our kitchen, but he also told us things that were maybe not false, but were misleading.

Note to CAS: since the above happened we have looked other examples of the fridge on the floor in other stores. Another had a similar issues with handles not fitting on doors that curved instead of being flat. Given Fridgedaire probably knows they have a quality problem, even a small amount of help from you might have resolved the problem and you might be getting a score of 8 out of 10 instead of 2.