We purchased an Avantgarde Dual Zone Wine Fridge from Canadian Appliance Source in Feb 2015.
Exactly 13 months later (1 month after the warranty expired) one half of the unit simply stopped functioning.
When we called the manufacturer in Quebec, they said "sorry, you're out of warranty". We called Canadian Appliance Source and they too repeated the same line "sorry nothing we can do for you".
If the unit were 2 or 3 years old, I'd accept that and get it fixed. One month out of warranty....that's simply pathetic.
We will try to get the fridge repaired but be warned that both the manufacturer and the retailer are clearly not companies that stand by the products that they sell. From now on, I will deal with reputable brands and not take chances on companies like these.
- Approximate cost of services:
- $1,300.00
- Company Response
Hi Dino,
We're sorry to hear you're having an issue with the appliance purchased from us. All appliances we sell come with a manufacturer one-year warranty. We have escalated your concern to AvantGarde, and someone will be in touch with you shortly to discuss options.
Katelyn
CAS Relations Manager
416-782-5911