I strongly recommend others not to purchase from this store, and to not do business with the woman sales rep at the Mississauga location.
I went in last month to purchase the LG washer/dryer on sale. I did my homework ahead of time and on their website mentions delivery in less than a week. I make the purchase off woman sales rep, and verifying the appliances would be in next week.
A week later I contact the head office to get an eta on my purchase because I haven't received a call yet. The girl on order desk said the order will be in at the end of the week. I did not hear from them at the end of the week. I call the order desk again and the girl said she would call me back....Never heard back from her. So, the next day I give my sales rep a call to find out whats happening. First, she gave me misinformation and said she never told me the ETA for the appliances would be one week. Second, she said she would find out the status and get back to me. She never did. I am quite annoyed at that moment because I am getting awful customer service and the run around for an order that I prepaid weeks ago. Finally, I get some assistance from a helpful guy on the order desk. He was upfront and said they never should've promised me one week delivery since the LG's are manufactured in Asia. I was appreciative that the guy gave me an honest and helpful answer. So they have my money upfront until my order comes in I don't know when.
So, my order finally came in after a month of runaround. Now I have scheduled a delivery appointment two weeks from now. Yesterday I called order desk to ask something about the delivery appointment. I was on hold and no one ever picked up the phone.
ALSO, BEWARE EVERYONE. The saleswoman also never told me this - There is a 25% restocking charge on any cancelled orders! BEWARE!!
- Approximate cost of services:
- $2,000.00