5 yrs ago we were talked into a high end, high efficiency furnace instead of doing warranty work on an existing 9 yr old furnace. There was problems with the furnace from the beginning. Initially the company was called out several times and did what was required. We gave up and have switched to other companies. We have replaced the condensation tubing after it leaked and destroyed a ceiling from leaking due to a bad install. They did not respond to any of our emails about that problem because it was a year after install. We have replaced several parts including the condenser twice in five years. It has now been determined by two separate technicians that all the problems we have had was due to faulty installation. Including the furnace not even sitting level. We are paying another reputable firm to reinstall and finally fix the poor installation. I have no intention of dealing with them again and will just absorb the cost of reinstallation in order to save future repair costs.
- Approximate cost of services:
- $7,500.00
- Company Response
We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at CustomerService@ServiceExperts.com with the full name on the account, your address, and a phone number where we can reach you.