A1 Chesney Service Experts

On May 10 a service technician called Jamil came to my house to look at one (of two) York AC units I own. One of the units was not working and the technician diagnosed the problem to be a seized compressor. He wrote in the Customer Receipt, “AC not running due to the compressor seized up.” He provided an estimate to replace and repair the compressor of $1,437.00. He also charged me $124.95 for the service call.

On June 12, I had another company come to my house to replace the compressor. However, they quickly realized that the problem was not a seized compressor, but the AC unit simply needed a “hard-start” to be installed at a price of $29.00 each. They installed one in each unit for a total of $235 (including the service call)

A1 Chesney misdiagnosed the repairs needed and almost cost me $1,200 MORE than was required. Luckily the mistake was caught by a technician from another company.

I called the manager Tony at A1 Chesney (twice) to ask for reimbursement of the $124.95 service call, however, both times I got his voicemail and both times I left messages. He did not return my call. I also emailed A1 Chesney from a web form on their website and got an automated response to say they had received my message. They did not reach out to contact me. I also emailed Customer Service at Service Experts, but they have not contacted me.

Update (June 14) - I am out of the country today but I received a voicemail message to say they will reimburse me.

Update (June 22) - I just returned and still no reimbursement. Since last week I have left 2 more voicemail's on the Manager (Tony) voicemail and still been unable to speak with him. So far I have sent 2 email/web messages and left 4 voicemail's and had one voicemail in return - but still no refund.