Suggested I buy a new furnace before even looking at the problem
Furnace was clanking on a cold day, so after reading positive reviews, I called A1 Chesney's for service. The technician had not even been in the furnace room for more than a few seconds before he said, "this is an old furnace, you need a new one." I asked him to please examine the furnace before suggesting I buy a new one. After a very quick look under the panel, he told me the bearing was broken, and that it couldn't be fixed, and I would need to get a new furnace (and that they have "payment plans" if money was an issue). I asked him if he could please see if the part was available, and he said no he would not, they do not make parts for these "old" furnaces anymore. Immediately after he left, I phoned another company, and not only did they have the part, they offered to come out and fix the furnace for me, or suggested I bring in the bearing and they could repair for me in house. I will never use or recommend A1 Chesney's. I paid $100 for a service call with no investigation of the problem, no willingness to locate the part, and was twice told that I need a new furnace in under a few minutes. Furnace part has since been repaired for a few dollars, and runs perfectly fine, and I was told to never replace an older model Lennox furnace, as they will run for life with good care.
- Approximate cost of services:
- $100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We would like to address your concerns and answer any questions. Please contact us at CustomerService@ServiceExperts.com with your full name, address, and phone number so we can have the General Manager give you a call. We look forward to hearing from you.