Big Comfort

Purchased a couch that had auto recliners and one of the buttons stopped working. Submitted for warranty work and was told the product was not defective without anyone even coming out to look at the couch. I asked the cost to replace and am still waiting for a quote..it’s been 7 weeks. Went into the store and talked to Steve and he said he’d get on it. A week later, no updates. I gave him a call and he said he’d look into it and call me the following day...it’s been almost a week. Horrible customer service after the sale. In a day in age where things are almost built to be replaced, after service should be just as important as the initial sale if you want repeat customers.