Centennial Moving

Stay away from this company!!!! I did my research, they had excellent reviews on their website and on other sites on the internet so I thought, ok, let's go with them. BAD IDEA!! I have moved A LOT in the last year and my provincial movers weren't able to move me from Ontario to Nova Scotia. So, I chose Centennial Moving. It all started out well, my sales person was very helpful and explained that they charge by weight. I was also informed that Centennial Moving only comes to the East Coast once a month which meant that they would have to pick up my belongings on September 15 to have it out in Halifax between September 25-30. This would have worked out perfectly because we would've been able to unpack over the 2 weeks we were in quarantine. I spoke to my other movers, as I had things in storage at their company, and they said that each storage locker weighs approximately 2000 lbs. I had one and a half storage units so their and my guesstimate was 3000 for the storage lockers and another 1000 lbs for the boxes I had at my apartment as I had little to no furniture (no bedframe, no couch, no chairs, no dining set) I was thinking worst case scenario it would all weigh 4500 lbs for 169 items.

Here is where it starts heading downhill....On September 15, it was confirmed that the movers would be at my storage place between noon and 4pm. I have never had a moving window...the movers arrived at 4:30. I waited in my car for 4 1/2 hours because my storage was an hour away from where I lived. I had to call dispatch twice to find out where they were. Such bad communication!!! With the second phone call I was told that they stopped to get food. I understand that you have to eat BUT YOU WERE ALREADY LATE and absolutely ZERO communication with the customer that was waiting!!!!!!!!

The following day I asked for the weight ticket because I had heard stories about people's belongings "weighing more" so the company can make more money than what they quoted their customers. The weight ticket ended up being a form that the company sent. Where is the real ticket? You can't tell me that COVID is the problem as the weigh station can provide you with a printed copy through the window, or you could take a picture of it and send that. According to my weight ticket, all my things weighed 5650 lbs. Are you kidding me? I had almost NO FURNITURE!!!
To make matters worse, a few days later I get an email five minutes before the sales person left for the day to say that my things were too heavy to go on the September truck to Nova Scotia and would be arriving a month later. What could I do? They had my belongings.

A month goes by, I had to email the company on October 26 to ask the ETA. The dates I was given were between October 23-27 with 24-48 hours notice. I was told that it will be arriving on October 31 and November 2. UGH!!

The dispatch department sent me an email on October 29 to confirm that my delivery would be on October 31 anytime between 9am and 12pm. FINALLY! I sent them back the email confirmation with excitement because the day was finally here!! And this is what I got back:

"Thank you for the confirmation, Sara.

We would like to ask you, is there is any possibility you could pay the final balance with cash or at least a part of it?
The reason for such a request is that our driver's card was temporarily blocked for some reason and he will need cash for regular trip expenses.
Regardless of the payment method, an official receipt will be provided accordingly.
We would be grateful if that will possible on your end, kindly let us know."

What kind of company does that?????!!!! What kind of company asks that from their customers?

The movers in Nova Scotia were AMAZING and very helpful and probably the best part of this whole experience. Most of my belongings arrived unscathed which is a blessing in my eyes. I also noticed that written on the side and back of their truck that they are BBB accreditated but according to the BBB site they have an F rating and are not accreditated. That is false advertising, Centennial Moving.

There is nothing that can make this experience any better. I suggest that if you are considering using them, DON'T! Stay away.

We hired their movers to help us move from our townhouse in Regina to our new house in Toronto. We arranged everything over the phone and email. They put everything in writing without any fine print or confusing details. Movers were very professional and moved everything smoothly for us in just 14 days. I highly recommend them and would definitely hire them again.

I had a great experience with this moving company. I am so, so appreciative of them! I had a very tight moving schedule (and long distance), and Eric was extremely helpful and accommodating when scheduling my move. Moving in day, Alex and Mike arrived with my things, and they were very pleasant as well. Very professional and friendly. These guys really helped me out. Thank you!

Very happy with our move cross country using Centennial Moving. Very professional with excellent coordination and communication. The complicated move included packing some goods, storage of all the goods, and later move into 2 locations which were unknown at time of loading. All aspects of move went very well with everything showing up as expected and undamaged. If I move again, I will certainly be contacting them again.

These guys take the time to make sure everything is wrapped properly and that your belongings do not arrive damaged. They worked efficiently and did not linger. They got the job done in the time promised and took care to load and unload everything carefully. They are not the cheapest movers around but are well worth the piece of mind knowing that your furniture will not be damaged in transition to your new place

I have never written a review before but felt compelled to warn consumers about this company. We hired Centennial Movers to move a 2 bedroom bungalow from Toronto to Vancouver Island. We dealt with Xavier who quoted us $4900 for approx. 8000lbs with an expected delivery date around the beginning of April. On move out day, the movers were efficient but did manage to break off a large piece of stone from the front porch with their dolly and didn't bother mentioning it. I did relay what I witnessed in an email to Centennial but nothing was done to rectify it. We received a bill later that day which was significantly more than the original quote (like $3,000 more) with the final weight of 12820! I was floored. We have a 2 bedroom, 900 square foot bungalow! When I asked for the waybill documenting the weight, I got a weight typed on company letterhead...nothing official. Since net weight is such a point of contention, you would think that they would be able to provide an actual waybill. Move in day came and went. Follow-up phone calls and emails with Xavier had me trying to track down their dispatcher directly whom could not even provide a ballpark date when our things would arrive. Fortunately we had brought camping gear with us so we were not completely without. Finally, three weeks after the estimated delivery date, only HALF of our items showed up. We were made to pay the full amount or they would not unload. The movers were very nice and pointed out damage...there was a fair amount of it. The movers tracked down the other half of our items to a warehouse in Vancouver and sent us photos. I was horrified to see some of the boxes ripped and stacked in a way which completely neglected the instructions on the box. Some damage is to be expected with a long-distance move but after seeing the way in which our items were handled, I attribute a lot of the damage to a total lack of care. We received the remainder of our items a week later and fortunately despite some damage everything was accounted for. We did receive a box that did not belong to us but the movers picked up on it quickly and put it back in their truck. After inventorying the damage, I provided the necessary information to the claims department but was told the damage would essentially be the cost of the $300 deductible ( the damage was far greater). They were willing to offer me a $70 reimbursement on the condition that I "opt from pursuing further with legal complaints or claims, posting online reviews related to Centennial moving that will negatively affect the company's reputation". I thanked them for their hush money but said I would rather have the ability to post my experience online to caution others who are looking for a reputable moving company.

I chose Centennial after calling a few companies as I wanted reasonable pricing, professional attitude and a good connect with the office. They were the best fit. they answered my numerous questions and kept me updated all the way through. I would use again and will be referring. Thank you for the great service.

I was at my wits end wondering how we would move the items we were not leaving for the new owners....Centennial gave us a quote that was well within my budget and scheduled the move at the best time. Not only were there there on time but very professional and helpful in all they packed and handled. When we arrived at home in ON, they were there within the hour from when they said they would be. I cannot say enough about these guys...they were kind, professional and pleasant! I recommend them highly.

From the start there was excellent communication. I went online and found the best movers. Centennial came back to me the quickest, most helpful and fairly priced. I dealt with the company and everyone was fantastic. The packers in Calgary and the unloaders in Toronto were friendly and efficient, and nothing arrived broken, including 2 mirrors, a tv and several photo frames.

Fantastic service, always go above and beyond and more than happy to answer my questions. I’ll never use another company as I know 100% I get the best price and best service with Centennial. I highly recommend for anybody looking at moving accross country to contact these guys, I’ve used them twice.