Dear Jarod, Thank you so much for this positive review! Centennial Moving is proud to make every customer a "customer for life".
All in all, we hope that you will hire us again in case of need!
Best Regards from Centennial Moving team!
Dear Beatrice, we certainly have a great team here in Centennial Moving, and it's always fantastic when our customers express their appreciation. We wish you all the best in your new home and hope you are settling comfortably in your new location.
Dear Ilona, we are happy to read that you enjoyed your moving experience with us. We hope that you will hire us for your future move. We work a lot to enhance our professional skills and we are glad that you appreciated our work.
Dear Chantale, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We are thankful for you to pin point this situation which happened at your delivery location. Indeed it's hard for movers to breathe in the mask while they're moving heavy appliances up and down the stairs. As well all of our staff members are getting checked for COVID on the weekly bases, so none of them could have get the virus while driving in the truck for the whole time. In case if you were afraid, you could just wear the mask yourself and tell them where to bring the heavy appliance with a distance of 1-2 meters. We're sorry for the situation which happened with the manager and he did apologize to you in the separate conversation. Nevertheless the move itself was smooth, nothing was damaged, broken, missing and was delivered on time. You could have just let us know of the situation so we could handle from our side, because the service itself we provided was on the great level. Best regards, Centennial Moving Team.
Dear Edith, The main task of the company is to make the customer's move process stress free and as pleasant as possible! We will be waiting to work for you again, in case of need! Thank you for spending your time to write us a positive review!
Dear Jeffrey, thank you for mentioning the positive aspects our work. Centennial Moving is a company with a great sense of responsibility and we make all possible to meet your requirements during the process of moving. In this regard, we want to thank you for highly appreciating the work we've done.
Dear William, to make your move as much easier and pleasant a possible is our main target, Trevor. We wish you and your family nothing but happiness in your new home and thank you for your positive feedback.
Dear Mostafa, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We are always using MTO scaling facilities and since the outbreak of pandemic started, they don't allow us inside of the facility, their staff weight the truck and the results are showed on the screen of the scale, that's why we provide them with our letterhead where they imprint the results and pass back to our driver. And that letterhead we scan and send to you when the scaling ticket is requested. We always advise the rescale option in case if don't agree and in case if they weight is more or less than 10% of our value, we always adjust the final payment based on it, without keeping your extra payment. We're sorry for any inconvenience that might caused you, but you paid for the correct amount and the items were delivered in a good shape and on time.
Dear Carlos, thank you for giving us this opportunity to make your relocation flawless. Your feedback is highly appreciated. We'll be more than glad to assist you again some time in future.
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Dear Customer, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We always provide 2 days in advance notice for both pick up and delivery, since we're consolidated movers, we can't tell the time frame much more in advance in order to not mislead customers in case if something changes. We can't just dispose your items, so we offered option of storage since initially you couldn't accept the delivery, since we pay our workers hourly, storage and redelivery fees could have applied in this case. Indeed we have a lot of problems due to the current pandemic, especially with the amount of staff members, so Costa at the moment was the only one who was handling the jobs in the area. We're sorry for miscommunications which happened because of this and spoke with Costa several times after that to avoid something like this to happen in the future. We still delivered all items in 1 piece, but with a delay and we're sorry for that, thankfully all items were found and delivered intact. In case if you had any damages or broken items, you could always apply the form to Claims Department, so they could compensate you back based on your coverage plan with us. We're really sorry and implementing the new techniques right now to cover up the problems which arose due to the pandemic. Best regards, Centennial Moving Team.
