Move from Stoney Creek, On to Lake Country, BC
At first we thought we had finally found a company that had good customer service...I asked a lot of questions and they were very patient and answered them all.
What went wrong?
1) I specifically asked if our belongings would be transferred to another truck as the research I had done pointed out that is when breakage occurred. They replied that they would not be transferred.
Well they were and there was quite a bit of breakage...dresser drawer, stand, several irreplaceable pottery dishes, water feature.
2) Delivery Date: We were promised a date between the 4th and the 7th and 48 hours notice of drop off. The very latest was the 7th and so we worked with the earliest date hiring painters and flooring installers and paying a premium for them to work on the stat. It was finally delivered with 24 hrs notice the following week. We were told it was late because the truck's brakes had to be fixed, but when we queried the driver he was very evasive in his answer.
- Approximate cost of services:
- $7,953.89
- Company Response
Dear Elaine, we appreciate your effort of writing this review to us. In regard to the situation created, we would like to mention that our company has a claim policy. Every issue can be solved and we are ready to find solutions for all kind of disagreements. We would like to put in evidence that we instructed you to send to us the photos of the damaged items, in this way we could make a detailed investigation and solve the occurred problem. Unfortunately, as of August 16th we didn't receive any kind of information regarding this case so we were not able to examine and investigate the claim. We apologize for the created inconveniences and we still hope that we will be able to find the best solution for this issue.