Davey Tree Services

Great service. Got the job done even before I was told they would come. Called prior to coming- very prompt and courteous. Very happy with service and would definitely use this company again.

i had 2 trees removed,the crew did a very good job, the site was left clean,i would use this company again. i had 4 estimates there was the best. thanks for your great service.

We had Davey out to fertilize all of our trees, approximately 15-20. The service representative was very thorough, had a great attitude and exceeded our expectations. So much so that I gave him a tip. The fertilizer is slow release, our trees are doing so much better and we have them booked to come out annually. We can't recommend this service enough both for the health of your plants and the good service.

In August of 2013, I contracted Davey to prune a few older ash trees in our backyard. When they finally showed up, they did a sloppy job and left a lot of trimmings and bigger branches hanging in the remaining branches and laying around the yard in the grass and in the garden beds.
During the pruining, a very big branch one of the crew members was standing on broke and landed on the power line, knocking out power to our house and starting a fire on my neighbour's fence. I wasn't home at the time, but luckily my neighbour was home and he was watching the activities in my yard. My neighbour grabbed a fire extinguisher and put out his fence fire.
The crew member was dangling from his safety rope and his partner came to the rescue. According to my neighbour, they quickly finished up and left. My wife was home and phoned 311 to report the power outage and damage.
When I got home later that day, the backyard was a mess with branches laying around and debris from my house scattered about. The power line had been ripped from the wall and damaged the stucco and metal fascia.
The City and Enmax were on the scene fairly quickly and did a temporary fix to retore power.
Davey's insurance covered the repair and restoration of power service to my home, which took place in the following weeks. The City inspected and approved the repairs.
Davey's crew finally returned to the scene a week or so later to 'finish the job'. I met the guy who fell from the tree and he was okay but it was difficult to talk to him because he was on his cell phone the entire time. He returned to finish trimming the tree and remove the remaining branches. He chucked the branches over the fence and then drove off. I had to call Davey again to get them to pick up the branches, which they did a few days later.
To make matters worse I received two late payment notices from Davey's head office in Ontario somewhere even though I had spoken to the local office and told them I wouldn't pay until the house was repaired and the job was finished.
I was surpised that they still expected any payment at all given the poor service and damage to our home, our neighbour's fence and our yard.
A nightmare.
I would never use them again and would not recommend them to anyone.

We had Davey Tree out to trim a large spruce tree, and then fertilize our trees and shrubs (not many). The team came out to assess/quote, and we reviewed exactly what I wanted done (which included trimming the branches that hang over the fence). We spent a fair amount of time on this, and everyone seemed to be on the same page. I went ahead and booked for a short time later.

The team came out as I was leaving, and it turned out no one had told them the height of the tree so they didn't have the right truck. They'd have to come back another day with the correct truck. I then reviewed again with them exactly what I was looking for, since it seemed some info had gone missing.

They came back within a day or two, but I didn't even notice at first. Not only were the branches over the fence not touched, but there was still a large, visible layer of deadwood along the bottom branches. I called Davey Tree and got no answer, so left a message that I'd like to talk with someone about the job because I thought it hadn't been completed.

It took some time to finally connect with someone, and I was told that the manager would come out the following day to take a look. Great. But then didn't hear anything back, until I got an invoice in the mail. I called and eventually got ahold of the same person as before, who was very apologetic and said she thought the manager was coming out right away, and she'd follow up and make sure he came. Still heard nothing, until another follow up letter about the invoice. I left voice mails and sent emails trying to explain that I wasn't going to pay the invoice until I'd at least reviewed the work with someone and come to an agreement that it was complete. (This time I tried contacting through other methods just in case the person I kept speaking to was somehow the bottleneck, despite her always being apologetic and polite...but things still hadn't been happening, so I figured a different approach was in order.)

A couple of months went by with still no response. I figured maybe everyone was just giving up on this. Then I got a much more firm letter about the amount owing. I called during daytime hours again this time (although I think that still took a couple of calls to get someone), and pointed out the issue. The woman on the phone couldn't believe no one had contacted me, and said she'd relay this to the manager yet again. I called again a bit later when I hadn't gotten confirmation and she said he'd be out the next day.

Right after all this we went on vacation. We got back and there was an updated invoice (that included the fertilizing that had been done during the second trim). I was still catching up on everything and went a couple of days without addressing it (this put it at approximately 2 weeks). I then got a voice mail saying that this really had to be paid (and admonishing me for taking so long to pay and not contacting them or making arrangements, which was clearly BS).

I'm still not at all thrilled with the entire situation, but I'm sick of the whole thing, so I just shrugged and mailed the cheque. I called after work and left a voice mail indicating that I'd done so. A couple of days later I got a call that they were considering sending me to collections. I exasperatedly pointed out that I'd left a voice mail two days before telling them I was sending the cheque. The woman apologised and promised to make a note of it.

Finally, the cheque has been cashed, and I very much hope I never heard from Davey Tree again. This was one of the worst experiences I've had with a company. I only gave the 1 star due to the receptionist at least being apologetic, and the fact they didn't actually cause *damage* when failing to do the work.

We called Davey Tree for a quote to remove two overgrown pine trees from our backyard and they responded right away and answered all of our questions. (We also called their biggest competitor for a quote and they took an unreasonable amount of time to respond and their quote was significantly higher.)

My husband and I were at work when Davey Tree completed the tree removal at our house. They said they would leave the firewood and mulch behind. They mistakenly took the firewood with them at the end of the day. When we called to mention their mistake, they brought it back the next day. We were happy that they were apologetic and returned to fix their mistake.