We purchased a bedroom suite from Ashley Furniture in April/13.
One week later, we had a minor issue with one of the drawers on the tall dresser . I called Ashley's and they sent out the technician within 2 days. Honest. Upon his arrival, he was quick to fix the drawer. It needed a minor adjustment to close properly. After about 2 days, we noticed another minor defect on the headboard and again the technician was out within 2 days. He put an order in for a new one. The new headboard was delivered in about 2 weeks. He, the technician (I wish I could remember his name because he was very polite and nice and he is their only technician for Mississauga) even came out a 3rd time when a sock got stuck behind my drawer and I couldn't get at it.
Honestly, we've experienced very good service with Ashley Furniture. I read bad reviews and I am surprised.
I was give them a chance.
Their furniture is stylish, modern but certainly not solid wood but what is these days.
The company describes the quality of the wood as wood products. I do find this vague but I know our suite is not particle board .The top middle drawer on the ladies dresser is lined with velvet, which is a nice touch.
I hope this was helpful.....and thanks Ashley and your nice technician.
- Approximate cost of services:
- $2,800.00