Cabinet Outlet Depot

Cabinetry & Millwork
Mississauga ON L4X
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Cabinetry & Millwork
Cabinet Outlet Depot
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81%

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Reviews by rating (past 12 months)

Reviews for Cabinet Outlet Depot

Average customer rating:
8.8 10 (21 reviews)

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Carol Thomas from Mississauga
Carol Thomas from Mississauga
1 review Mississauga, ON
10/10

Kitchen Renovation.

Cabinet Outlet Depot was the best decision we made for our new condo renovation. Shaun took us 'under his wing' and made many outstanding suggestions re placement, new concepts, etc. Our cabinets were delivered on time, and installed perfectly. Shaun's suggestions have turned out to be invaluable, as we have a galley kitchen and small dinette. He even designed a 'coffee corner' for us for the dinette which is phenomenal, and right up to date with the latest in kitchen trends. I would not hesitate to recommend this organization and Shaun to anyone of any budget. In fact, if folks don't at least go in and get a design they deserve to pay outlandish prices for an inferior product. Cabinet Outlet Depot are THE BEST !!!!

Approximate cost of services:
$9,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your great review. It was fun designing your kitchen and you were an awesome client. Working with people like you makes my job fun

Brian Payne from Mississauga
Brian Payne from Mississauga
1 review Mississauga, ON
10/10

Kitchen Renovation

Townhouse is 35 years old total gut of kitchen met Cabinet Outlet at home show then went to showroom meet with Shaun told him our ideas and what we wanted. Shaun came up with a great design with his help picked out style and hardware we had more drawers then I think most kitchens soft close doors all over. Ordered the cabinets they came on time which was great because I had other trades coming into the kitchen to do their work. The quality is outstanding the price was what we had budgeted for. Our kitchen is very functional and we have had rave reviews from everyone. Shaun also put us in touch with other people to make it easier the tile company and an installer. Very helpful. Barb and I could not be happier with our great kitchen.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for your great review. It is a pleasure working with clients like you. I always do my best and it is so nice when the end results are so good.

Sonia from Mississauga
Sonia from Mississauga
7 reviews Mississauga, ON
10/10

Kitchen renovation

Shaun at COD is the best! He designed our kitchen to be functional and beautiful. He knows how to take proper measurements and ordered the cabinets perfectly. Shaun suggested the best countertops and backsplash to suit our family needs. He also recommended a reliable and affordable installer.

Shaun definitely knows kitchens and bathrooms and I would not hesitate to recommend him to all.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for your great review. I enjoyed working with you. You were a wonderful client....designing your kitchen was a team effort. Great Job!!!

marty  from Etobicoke
marty from Etobicoke
7 reviews Toronto, ON
2/10

kitchen cabinets

The employee its knowledgable but beware they have a deal with contractors so the word " depot" makes you think you are getting a good deal. Not a fancy place at all! Contracted the job and paid a deposit and after the deposit the employee called me in secret to tell me that she had made a mistake and was extremely sorry..it was actually a big mistake $$. she could get fired. Original price just seemed too low. So I agreed. I now realized after problems with delivery and others issues and her excuses and lack of professionalism could be just the way they operate. My cabinets were installed today and they are not 100%. My installer claims that some of the cabinets are standard sizes and not custom made. I was told I was paying for a custom made kitchen !! They do make sure you get paid the day before delivery!! dont bother plenty of places to go and get your cabinets. I did not save that much money by going to a "kitchen contractor" I will complain with the owners but I do not recommend this place.

Approximate cost of services:
$10,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Sandi from Brampton
Sandi from Brampton
1 review Brampton, ON
1/10

Kitchen cabinets

We had gone in to get our kitchen cabinets w/ them because of referral from our contractor... I am giving 1 star because Cabinets are very nice but horrible service... The designer don't even listen to Us.. She keep changing our design the way she wants it ,even after our installer talked to her .. She changed back to the way she wants it ... Everything is delayed because she keep changing n fixing it before we even put in the order... Now there is damage w/ cabinet on delivery which we sent pic to the designer right away ... We called a few times n she told us she ORDERED replacement for us .. Two weeks later ... We called AND the order HASNT PUT in yet ... We went and complain to manager/owner about their "designer ".. Instead of apologizing, she implied that I could be "l-y-i-n-g" and said I can't get along with her employee ...N she asked me "what do you want me to do about it? " DONT ask me that .. I don't own that company .. ask yourself... If you are in customer service business "Pls learn the manner first ... Like "sorry" and not giving excuses for everything your employee messed up...

Approximate cost of services:
$15,000.00
What could this company do to improve their services?
Improve customer service skills and take responsibility of their employees mistakes
1 of 1 people found this review helpful.
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Company Response

As there is not enough information to know which customer this might be. All designs are signed by client before ordering cabinets. We do computerized perspective pictures and a scaled floor plan. The customer knows exactly what is being ordered. We don't very often have damaged cabinets, but we do order cabinets as quickly as possible. Unfortunately the production time is the same on ordering 1 cabinet or a kitchen with 20 cabinets.
We do required a picture or the damaged cabinet brought to verify if the problem is factory related, shipping related or customer related before reordering.
Marketing cabinets since 1978, we have had many customers and have built our business on customer referrals.
Although we try very hard to please all of our customers, and we try very hard to be sure that our customers know exactly what they have purchased, it isn't always possible.
Sometimes clients want kitchens that don't always work, sometimes they don't have the room and sometimes they don't have the budget and sometimes they don't meet safety standards.

jackey from Markham
jackey from Markham
10 reviews Markham, ON
8/10

renovations

We purchased a resale home and the kitchen is outdated. We called them for the quotation and as the advice is good so we let them do the work. The cabinet come out more than we expected and the installation is no doubt good

Approximate cost of services:
$9,000.00
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Company Response

Thank you for your great review.

Maria in Mississauga
Maria in Mississauga
2 reviews Mississauga, ON
10/10

Kitchen renovation - June 2012

After many years living with a kitchen that was not only out dated but not really functional - as very little counter space or cupboards - we took the plunge! We are so pleased with our new kitchen - Cabinet Outlet Depot really came through - the installers were wonderful, punctual and followed up making sure all was 100%. Our designer Brandi was great - she knew what we wanted/needed and her design covered all we required and more. We not only got our dream kitchen but we got a quality product and wonderful service. Thank you Cabinet Outlet Depot!

Approximate cost of services:
$0.00
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Company Response

Thank you for your great review.

EJ from Mississauga
EJ from Mississauga
1 review ,
10/10

Kitchen renovation

We found working with Cabinet Outlet Depot was an exceptional experience from meeting the designer to being connected with an outstanding installer. They met my budget and the value of my home has increased immensely

Approximate cost of services:
$12,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cabinet Outlet Depot

Realizing that everybody couldn't afford a full service store such as their sister company Classic Kitchen Designs, we opened Cabinet Outlet Depot. COD has cabinets in stock for your immediate needs. For the client that can wait we can offer a complete cabinetry line. Please visit our website at www. ...
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