Rob's Albertan Service Experts

Had a bathtub faucet leak. Technician said it was a canister problem but because the faucet was over 10 years old, couldn't find a canister to replace so recommended a total change out that would have cost $650 not including the cost of the faucet and canister. I found a canister on Amazon, ordered it, and than they came back and put it in. Soon after the faucet was leaking again. Second technician came out and said had to replace whole thing as canister had failed (because Amazon stuff is unreliable).and of course it 'wasn't their fault). I found another plumber who determined it was not a canister problem - the springs and seats needed replacing (a minor problem and only pennies to replay except for the call out cost of course). Hasn't leaked since.

Was told the price would be $125 for someone to come out and look at the furnace then they would discuss parts and labour. I wasn't able to see them and my wife let them in. They said the furnace would need to be replaced then charged $260 for a 15 minute check.

Dustin/Tayvin did a great job. On time, kept us informed and cleaned up. Would use again and would recommend to others.

Brian/Joyce

Had Brandon here today to do the maintenance on my A/C unit. He was very professional and efficient. Thank you for sending this very pleasant young man.

Ben and Clayton did the install and were professional, friendly and did a great job. Very satisfied and thank you.

Leaking behind shower head on wall. Was told by technician to seal the base of the shower better and that it was a drain/seal problem. If it was behind the wall he said it would require ripping out the wall… Didn’t even troubleshoot anything. After I TROUBLESHOT the issue and had another plumber come out he pulled out the pipe from the wall and found no tape or dope on the end. Easy quick fix no thanks to this company which offered bad advice and low customer service.

Ben and Derrick were the installers of our Lennox A/C unit. They were prompt, courteous, laid down floor coverings, spent time setting up a plan and kept us informed of what to expect. They then got down to the installation, worked diligently and completed the job in the time frame we were given. They took time to explain our new system, maintenance procedures and options and answer all of our questions. Their worksite was spotless on their completion and we enjoyed our best night of sleep this summer.

On the hottest day in Edmonton's history and on top of that was the July 1st holiday, Rob's answered our call for service by 8:00 a.m. and the service rep (Josh) was at our house within the hour and had things up and running again within a very short period of time.
Respectful and fast and efficient service, I would recommend them to anyone

Furnace installed on April 5. When the installer was drilling through the stucco, one of the pilot holes was drilled in the wrong location. This resulted in considerably more stucco being chipped away than was necessary. Both of the installers admitted that they had made a mistake. When I contacted the sales representative and sent a picture of this, he said he would forward it to the general manager. The response that I received was that the installers said that the stucco was brittle. Nothing was mentioned about the mistake. The mistake was covered up with an aluminum plate which is a real eyesore (very noticeable because it is right next to our patio). These aluminum plates are supposed to be replaced with white plates when supplies become available.
I have not received any response from the general manager regarding any of the above.

Rob's Albertan is a good company to deal with. Their technicians are top notch.
Today our furnace was serviced by Paul R. Paul is a very efficient technician. He was very polite and friendly and easy to talk to. He was also very thoughtful about taking off his shoes and explained that he has indoor shoe covers but didn't use them as the moisture from the snow would come through onto our floors.