Fireplace Depot

Met with Riz at my home. He made some great suggestions regarding a Gas fireplace over electric. We went with the FlameX......great product.....just a small issue with the pilot a month later, but Riz and Co, replaced immediately. We had the wood burning fire place ripped out and replaced with the new gas one...went smoothly. The stone work was done very nicely, and the whole project was done in 3 days.
Great work.

After posting our negative comments and review - we wish to amend as follows:

We purchased a Montigo 3 sided fireplace from Riz and the Fireplace Depot which was installed in August 2013. We have had several unresolved issues with this product including ignition and no control of heat and/or flame settings.

After after several telephone calls and very heated discussions with the Fireplace Depot, we finally received a telephone call from Riz with a direct telephone number to Montigo We will try to deal with this unusable fireplace with the manufacturer rather than The Fireplace Depot.

Riz knows his kamado BBQs. FD (Queensway location) was the first place I was able see the top grills side by side: Saffire, Kamado Joe and Big Green Egg. Riz was patiently and knowledgeably able explain the differences (I asked a lot of questions). I could tell he was speaking from first hand experience as an avid griller himself. In the end I chose Saffire mainly because of the quality of the construction and have been delighted.

I was actually @ IKEA the other day and as i was exiting i found the "Fireplace Depot" warehouse location which is located behind IKEA on Queensway. I decided to stop by and was very impressed and happy with the people i had met. For this contractor i hadn't actually checked homestars before going with them, but as i was talking with them @ their location I thought to myself everything shall be fine. I had a fireplace already installed and everything @ my home, i just needed a bit of an idea of how to work it, what needed to be plugged in if needed to be or so, and additionally to purchase firewood. I was pretty satisfied and happy with my experience. I came home and was shocked to find out they only had 10 reviews or so on home stars, and it seemed as if they were new in the business with the perspective of what was online. Meanwhile, in my perspective they seemed as if they were in the business for quite some time and were very experienced as well. Well, on my part i was quite happy with their job and assistance. I will spread the word and recommend them to other friends & family.

Was thinking of getting a fireplace for my basement. Not sure if i wanted an electrical or a real fireplace. I love the fireplace when i received it. Very fast delievery and good customer service

I chose Fireplace Depot because the firplace was similar in quality and look to others that we were looking at, but at a much more reasonable cost. The cost of the install was also less than others had quoted, but I am happy to report the quality of the install is top notch. I am very happy with my purchase and would recommend them for sure!

I live in a very old house with a fireplace that presented some complications for converting to a gas insert. Riz was very knowledgeable about unforeseen issues (to me, anyway) and how to solve them. Even better, he fixed these issues without any additional costs.
I would definitely recommend Fireplace Depot.

I had been looking at fireplaces for my condo for over a year. The staff was very knowledgable and friendly. Got a fantastic deal and it arrived ahead of schedule.

Large selection, friendly and knowledgeable sales staff (answered all questions, offered ideas and alternatives, went the extra step to meet our requirements) punctual and professional technicians. The boss called after insatllation to check if we were satisfied.
Great experience!