Looking to upgrade the insulation in our house. Searched around on internet for contractors based close to me. Called around to get quotes. Metro Insulation responded within 24 hours to set up an appointment for a free estimate. Estimator was prompt for appointment and was very efficient in taking measurements. Quote was emailed to me within 24 hours. Was able to get scheduled for the next week. Workers showed up right on time, did their set up and were working within 15 minutes. After completing the work, they cleaned up and made sure everything was back in place and the area was tidy. They even cleaned up some debris that wasnt from their work (another contractor did some work and didnt clean everything up).
They helped me get the BC Hydro rebate form filled out and filed.
Top thing for us:
1. Easy to work with. Phone calls and emails were answered promptly and professionally.
2. Workers were clean and prepared to work. I didnt have to wait on them. The estimated time for the job was almost exact to the minute.
3. Answered my questions about BC rebate and helped with the forms.
4. No upselling or different quotes depending on frills. Straight forward in explanation and performance.
- Approximate cost of services:
- $2,000.00
- Company Response
We take customer satisfaction very serious at Metro Insulation. Thank you for the kind words and enjoy your well insulated home!