Canada Rug (1975) Ltd

We have used Canada Rug a few times in the past on various commercial jobs. From start to finish I have always enjoyed working with Randy the owner he is very professional, responsive and personable. If ever there was a problem or concern it was dealt with quickly. I would highly recommend Canada Rug and Randy.

We are extremely disappointed with Canada Rug in Calgary. We purchased one of the higher end carpets they offer. The carpet itself is nice... The installation was pretty bad; obvious seams, not stretched under baseboards, and a weird peaks and indents to name a few of the issues. We called in to speak to the manager or owner and was passed around a bit as he was on vacation (fine, everyone can take a vacation). When I finally reached him we thought we made an appointment for him to come inspect the workmanship. On the agreed upon day, I was texted that he would be late. When someone showed up, it wasn't the owner, but the same installer! Fine... We showed him the problems and he said he'd "fix" them. Nope, made it incredibly worse! Now, in addition to the aforementioned issues, we now have a fraying patchwork carpet in one of the rooms. We spent thousands of dollars here and were treated horribly. Their installer clearly doesn't "get it" and management took no responsibility. Failing grade.

Ordered carpet on condition that it was in stock and would be delivered within 3 weeks. On week 3, we got a call saying that they 'gave it away' to someone else but would replace it with better carpet at no extra cost. When I checked the sample of the "better carpet" I found out it was 15% cheaper than what we'd ordered.

During installation, they damaged 4 walls (took photos) and then left the carpet with no edging onto the linoleum...just left it hanging open!

If you want your project ruined, just call canada rug.

They were very helpful in choosing carpet within my colour preference and budget. I appreciated the frank advice about which products were inferior and which were superior. I got good service even though I didn't have a particularly big job.

Great Company to deal with. went in, they helpe4d decide on type of carpet we needed (pets), gave them the measurements. They installed everything within a week and it was done by 2 extremenly friendly professional installers. Couldn't ask for better service.