Definately NOT recommended. My original contract and window selection was modified and not honoured during installation. Modifications were not documented properly internally. They refused to correct their mistake. The custom solution is a window immediately beside the front door and a very pointy safety hazard when it is cranked open (especially for children), it was suppsed to be a slider window. I dealt with Alex, who commented that I was a single mother and I found him condascending and beligerent. The quality of the installation and materials was good. Problem resolution and accountabilty, terrible!
Addendum: I have had ZERO interaction with this guy responding below. He can’t even get my name right, has never spoken to me and HE is telling ME whether I’m a happy customer or not? LOL! This is the absurdity I’m dealing with and why I lodged a complaint with the Better Business Bureau.
I spoke to Walter the day of the installation to complain (who agreed to replace the erroneous window). Spoke to Alex later on, who claimed Walter was unavailable and there was no documentation regarding the error, so there was no error. Alex also told me HE was the owner and there was no one else I could speak to. He did eventually consent to replace the window, get this... ONLY IF I agreed to thousands of dollars of additional work AND I paid for the installation to correct their mistake. Who would agree to thousands of dollars of additional work from someone who couldn’t get the initial job right and refused to correct it free of charge???
- Approximate cost of services:
- $7,000.00
- Company Response
Hello, my name is Simon Shreybe, co-founder of Becker Window & Door Ind. Ltd. and I would like to take a moment and address this kind of opinion. I'm puzzled by this review, as after my thorough investigation, I was able to determine that it is completely not true!
Mrs. Kim Mc***** is contradicting herself with this slanderous review and unfortunately misleading others!! Mrs. Kim contacted our company August 2012, as a happy previous customer to order remaining two (2) windows and at the end of the conversation started claiming that one (1) window that was installed with her Door System ten (10) months prior; November 2011 "was wrong". Her Front Door system that was ordered in the original contract was with a "wind out" style window sidelight. Mrs. Kim insisted that Becker "made a mistake back then, ten (10) months ago and she "does not like" her crank out style window now. She wants to have a "slider style" window. After checking the contract and cross referencing with a customer copy, (that was left with her after signing), we determined that there was NO MISTAKE by salesperson or any internal work order. There was no slider style window with her door anywhere on the contract. What was ordered at the time WAS completed & installed, Nov 2011! We tried explaining that "custom build windows" do NOT HAVE an EXCHANGE OR REFUND PROGRAMM after ten (10) months post installation, but as a "good will" and a previous customer we offered to exchange the window paired up with the new two (2) window order at no charge for the replacement window, valued at $450.00: and only to cover the re-installation cost. To that we received a “NO” and that she Mrs. Kim is going to complain!!!! At no time was Mrs. Kim treated unfairly or without respect.
Becker Window & Door Ind. Ltd has been proudly serving three generations of Canadians and have completed thousands of quality installations. We feel that we have made every possible effort to resolve the situation even if the customer is being totally unreasonable and there is no fault of ours!
Respectfully,
Simon Shreybe
/Co-Founder/