I have contacted my lawyer and the pertinent authorities regarding my complaints about this company and they are currently working on it to bring justice to my case. The company did not rectify the leaky problems that it was engaged to do so in the first place. The company did not fix the problems after several attempts. The last worker they sent was very rude - walked out without doing anything. Contacted management about it - they sided him and they refused to come back to fix the problems. It is now in the hands of my legal team and the appropriate authorities to deal with this issue.
- Approximate cost of services:
- $200.00
- Company Response
Hi Mr Customer, as you know you refused our suggestion of fixing the eaves properly by re-angling them. You chose to just have us clean and seal a section of eaves for $175 even though you were advised this would just be a temporary solution. You called us back a year later to re seal it. As a sign of good customer service, we did it and again you refused to have it fixed the proper way which we recommended to you in the first place. The last attempt, we went there to explain things again to you. Again you refused and just wanted us to seal it again for free. Yes, we had to just walk away from you because you were being unreasonable and you thought $175 would cover a lifetime of free service visits.
We still have not heard from your 'legal team' or 'pertinent authorities' over the $175. We assume they advised you that you were treated fairly and that there was no need to 'bring justice to your case.'Sunnyside services thousands happy customers every year and thankfully we only come across irrational people like this once in a while. Reading his comments above saying he is hiring a 'legal team' gives some insight into what we had to deal with here.