Blinds To Go Mississauga

This is in reference with Order Number 137390
dated 2017-04-05 ( April 05 2017 )

We purchased on April 5,2017 a Blind which was paid in full & to be delivered within 30 days .Plans were made with a contractor for installation.
A phone call from Miss. Store Manager days later advised having made a mistake and a different amount was now owing.
I followed up with the store a couple wks. later to combine the arrival of the blind with our installer ,instead, I was told the order was still sitting at the store pending full payment,but we never received one single call from the store to update us about this situation.
I requested then to stop the order and obtain a refund instead which was approved by the store manager ,I was suppose to drive by the store and pick up the refund by the wkend.
That wkend ,the store tells me they can't provide a refund cause my Bank card has been replaced so no Cash Money could be provided,instead, a cheque would come from head office .Another wk went by without receiving now the cheque. As I called the store a new story was now given: Head office was now requesting a Bank Statement to prove I had paid that amount.
I personally contacted Head Office in Montreal requesting this incident to be escalated to Blinds to Go Management to express my dissatisfaction of poor customer service ( over 7 calls , 4 visit to the store, delays for our contractor and delays for our refund.
I requested this time full refund for order # 137390 total ($140.91) in cash,Draft or Money and replace the order free of charge.Two month later , I received an email from Montreal Head Office saying :
Please, accept our apologies for the delay. We checked with our Finance Department & "The check " will now be ready for pick up at the store this Friday,June 9th,2017
As a Blinds to Go team, we received very poor Customer Service from all levels: at the Dundas St. Mississauga location and Montreal Head Office.
I write this comment with no intention of penalizing anybody but to request improvement so it become a win-win situation for both ,Customers and Stores.