ABW Air Systems Limited

We purchased a York (ClimateCare brand) air conditioning system from Halton Peel ClimateCare (HPC) in 2012, which had a 10 year warranty on all parts (invoice excerpt attached). The warranty was confirmed on the invoice, which was prepared and signed by the owner. ABW Air Systems purchased the HPC business in 2015. The evaporator coil and TX valve failed this week after 9 years and our A/C stopped working. The technician informed us that the coil was manufactured by ADP and not York. We contacted ABW about the 10 year parts warranty. ABW checked and ADP only offered a 5 year warranty on that coil. It appears that HPC had intentionally substituted a York coil with the ADP. Based on the HPC invoice we clearly had a 10 year parts warranty on the entire system. ABW has just offered a replacement coil at full retail and we would need to wait at least 2 weeks. Based on this experience we would not recommend ABW to any friends or business connections.