Nimbus Water Systems Inc

problem with UV charged service charge to look at it said Iron removal is the problem changed that still same problem now they want another service charge to fix the same problem. I called the manufacture of UV and fixed it myself. These people don't know nothing beware! Sad part been a long time customer!

Lot of issues
1. hard to get someone to fix issues
2. over charging.
Almost 3 months tried to resolve my issues but still no feedback.
I will never recommend this company to anyone.

Horrible costumer service. They never call you back when they say they will. The flavour of the day now is you go on hold then it kicks you to voice mail and no callback from them. Service manager is rude when you explain this is unacceptable. We have multiple systems at different sites and it will be the last time we deal with this company for any new systems. Its to bad as the Kinetico system is a good product.

Bought the whole house water softner in 2017. After 4 years, it burst internally without any sign in the AM, blogged the waterlines and no water at all in the 30 degree. Tried to call to have a specialist to check on Monday, no service call available until Wednesday (not guaranteed). photo from 2nd floor bathroom, the Resin is EVERYWHERE. It will cost $$$$ to flush everything out.

After only 1 1/2 years I had to pay $430 to replace parts when Nimbus filter completely stopped working.
Extremely expensive filter change yearly plus membrane change. This is completely unacceptable. I have been asking around and now am hearing that Nimbus is one of the worst companies around. DO NOT USE NIMBUS FOR WATER FILTRATION SYSTEM.

the Nimbus team have installed a RO filter for water purification under my Sink and this has caused a water leak and has damaged my basement roof.
There was no issue before this system was installed and now i have this problem post installation and the nimbus team is not very helpfull in resolving this issue.

I had a leak in my K5 system. Called for service and was given 3 weeks wait time. I sent a photo of source of the leak so that tech can determine what is potential problem and can bring the right part on the service call date. On day of service, the service tech did not review the photo and came to take a photo of exactly what I sent to them and said he had to order the part and don't know how long it would take. Called the office and customer care has no solution. Notice on their website there is no contact for anyone other than customer care to make a complaint. Every issue you may have will end at customer care, which is absolutely of no help. I was not charged for the service call because I told the service tech I wasn't paying, but it does not solve my leak problem. Not sure when anyone will call back. I have to manage every step going forward as customer care is just a number with no interest to help customers with service required. K5 system is great, but wish the company has better customer service.

I requested a service and paid a hefty price in 2017. I had some issues immediately after the service as no water in the salt tank. I reported and the technician came twice and told me everything alright. But they never put the system in filtration mode. It was running in bypass mode. I cane to know only last month when i called for a service. The technician told me the system was not under the right mode. When i called and complained, the lady attended the call told me it is my responsiblity to check the system and charged me another $200 for fixing it. I believe thescompany is not doing a good job and exploiting customers who does not know the system.

I have purchased both Reverse Osmosis and Water Softener and reverse osmosis system is broken with in one year. when contacted the customer service they are not willing to fix unless charges are paid even though the bill says 3 year warranty is covered

you could never get a good service from these guys. minimum 4 to 5 weeks to get a filter replacement. we are adding 5 more units from different company. will never give these guys any more business. i am sourcing my filters from another supplier.