Island Granite

Island Granite intstalled my kitchen counter top 7 years ago. At the time I was disappointed that the seam required to connect the two pieces for my L-shaped kitchen went through the middle of the sink which was quite noticeable. When I asked about it, I was told to get A white out pen to conceal it. I thought this was odd at the time as usually this seam is done in the corner, but I didn't complain. As time went on one side of the counter top started to drop leaving a noticeable ridge. I still didn't complain. BUT when the undermount sink dropped right out, I did phone and ask for them to come out and fix it. They said it would be a $200.00 charge and I was told this was not uncommon and could happen as early as 3-5 years after installation depending on the use! We are a retired couple and have a dishwasher so the sink does not get exceptional overuse. I had another company come and look and was told this should never have happened if installed properly and he has never seen this before! Also there is not as much overhang on the cabinets that there should be so spills tend to drip down the front of the cabinets. All I can say is buyer beware. I do not recommend this company as they do not stand behind their workmanship.

Island Granite has great selection and prices. Be sure to get a layout of dimensions prior to fabrication for your verification and educate yourself on proper installation standards to make sure they follow them. Check all details as the job progresses as they are willing to correct oversights, but only if you find them early enough and are aware of what to look for. Provide your own color matched high grade paintable latex caulk for wall seams as they use regular white like most installers. Stone cuts will not be laser perfect, but mostly satisfactory. Sometimes you get what you pay for.

I have so many great things to say about this company and the owners/operators.
I had such a pleasant experience from start to finish.
The fellows that came to take measurements and who installed my countertop were very extremely nice and also did such a fantastic job.
I have a few other projects to do in my home and will be using their services again.
I get so many compliments on my kitchen countertops. Literally everyone who has came into my home has commented on them. I have been and will continue to recommend Island Granite to everyone who asks.
All around great service and amazing product. I absolutely love my countertops!

Went to store and spoke with salesperson, and on phone with another salesperson. Sent dimensions (Long L shaped) and got an estimate and was told owner would have to come and measure. Seemed very personable. Informed by sales staff they could come and instal early on a date when I had a commitment to take my Mum to Dr. They said all they needed was door left open. Against my and my mother's best judgement we went to the Doctor s it was important. My husband was at home. Installed but clearly cut too short along back of long side and so they moved it forward leaving a 3/8" gap., and pulled shorter side up to it leaving another 3/8" gap at stove so counter top was visible beside stove. My husband paid without inspecting work and they left. When I got home and saw the gaps I called the store and spoke to saleswoman who said "I really should have been at home" and to send photos Which I did. Salesman called and said I had moved stove to make the photo look worse and if they had made it so it would butt up to the stove they would have had to cut another piece of stone. When the owner cam to reassess he quickly indicated that he had mis measured and would fix it. All good, but I mentioned that I really had a problem with his customer service and proceeded to tell him the story about the staff. He cut me off abruptly saying they were his wife and son. I indicated that they were probably very nice people but this was business and that I thought he might be interested in feedback about his business. He got quite angry and said that when they came back to reinstall we weren't allowed to be in the home. In the end it was fixed, but, I really couldn't recommend them because of the terrible experience.

I am so happy with my quartz countertops. The team at Island Granite was incredibly helpful throughout the process and answered every little question I had. I was particularly impressed by the turn around time and quality of their product. I would highly recommend them to anyone looking for great pricing, service and beautiful countertops.

I chose Island Granite to do our granite countertops and am so happy with the result. They were so friendly and helpful throughout our whole experience. They were able to help us choose the perfect stone to match our cabinets and flooring. The communication with them was so easy and they were very flexible with timing when it came to installation. I would recommend them to anyone on Vancouver Island who is looking for granite, quartz or marble custom work.

My kitchen is proof!

Molly