We contracted Hatton’s to install hardwood flooring in our basement and on our basement stairs. We had had a bad experience previously with a flooring company. So, I was a bit skittish. I was first struck with Cal’s attention to details during the quoting period and that was really important to us. A great job can be ruined if details, however small they might seem, are ignored. Cal understood that I am a pretty meticulous person and so he took the time to explain to make sure I understood what we would get. I so appreciated his honesty. Dustin and Justin were amazing installers! Both were very respectful and pleasant. Really appreciated both of them. Dustin actually brought a sample of the stair edge so I could see the finished product! Really great customer service and a great job too! Perhaps a rare combination these days. I could not be happier with the work they have done for us. We also had some stone tile installed around our fireplace. The sample was a fair bit different than the product and Cal went out of his way to make sure I was happy with the end product. Andre did a great job on the stone tile and both crews, flooring and tile were very clean and kept the work area neat and tidy at all times. One of my best experiences overall! I would highly recommend using Hatton’s. They more than met our expectations in every way!
- Approximate cost of services:
- $17,000.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We thank you so much for taking the time to write this review and for sharing your experience. We are very happy to hear that you appreciated our customer service as it is something we take a lot of pride in and try very hard at. It was a pleasure to work with you and we are so glad you love your finished job! We will pass on your kind words to the rest of our crew.