Wednesday morning Feb 17th received call from maintence about getting my furnance cleaned. so i booked the appointment for friday feb 19th in the morning - cost quoted at 144 plus tax - advised mr that i was on a maintence program - he said no. i was sure so he checked the computer and said yes i was -so the cost would be 0. the technician (Kris ) came out for the maintenance call. did a terrific job - very polite.
Wednesday night i received a call from the rebate department asking how long have i had my furnance - i said i do not know-but i have lived in this house 20 years and i know that the furnace has been replaced a few years ago by reliance. she asked me if i was sure and i said yes. she then said i will check the computer - she came back and said yes we changed the furnace in 2012. said she was sorry for the call and hungup.
I have faith in the service department - but the main office which i think is in toronto - should at least check their facts before calling out. i am not impressed.
- Approximate cost of services:
- $0.00
- Company Response
Thank you for your review and your feedback, I’m sorry for any inconvenience this misunderstanding may have caused you. We appreciate your business -Cait