Reliance Holmes Heating And Cooling Ottawa

I called Reliance about purchasing a humidifier and was able to get an appointment to have it installed the next day, February 4. Steve and Tyler showed up within the designated time frame and quickly had it installed. They were polite and professional and left my home clean and tidy. The operation of the humidifier was explained to me and they told me that the humidity should get to where it was set (~35%) within 72 hours. Three days later, the humidity hadn't risen above 25% (as measured on my hygrometer). I turned the humidifier control up to the maximum which still only took the house humidity up to 26%. It is extremely important that the humidity be above 30% for me as I'm asthmatic. I called Reliance back on February 10 to let them know that the humidifier wasn't raising the humidity enough. The next day Darcy came by to have a look. The humidifier was wired such that it came on when the heat came on, which is correct, and is how most humidifiers are wired. My furnace is a newer, hi-efficiency furnace and my windows and doors are new so the heat doesn't come on often. Because of this, I wondered if the humidifier wasn't running long enough to get the humidity where it needed to be. Darcy agreed that that could be the problem and he rewired the humidifier so that it ran when the furnace fan was running, regardless if the heat was on or not. Because of my allergies and asthma, I keep my furnace fan running on low at all times to force air through the filter so this was a good solution. The humidity in the house is already up to 32%. There was no charge for the service call.