Taps Wholesale Bath Centre Inc

I bought a floor model faucet. After it was installed, I notice that there was no aerator. I called to get it replaced. After six months and 2 failed attempts where they sent me the wrong size, they finally said, "floor models are as is". I assumed that referred to cosmetics not whether it was working properly. Anyway, I will go to the plumbing supply store and pick up the $6 part myself. They don't serve customers. They just take orders. They are also not knowledgeable about what they sell since they don't seem to know what the correct size part was

Horrible service from TAPS. Second time at TAPS, and will never go back. Customer service is horrible, let’s put it this way out of the 5 items we purchased, they were all wrong, and we decided to use their custom vanity makers, another mistake, we were promised in 2 weeks, after 3 weeks we finally got it and it was damaged. It has been nothing but a joke. I should have guessed when the sales guy was charging us more for products than the listed price, had to call him in everything, complete Joke. Have another bathroom to fix will not be with TAPS at ALL, just up the road plenty of other companies with BETTER service, product and actually give you good advice and direction. After all the miss happens to try to correct some of the issues manager seemed to be on top of it, promised us the vanity to be delivered at no cost, but at the end I had to pay the fuel surcharge, we paid it because we just wanted to be done with it, but generally this is like going to the mass sales of products, just push, push at the highest dollar possible, than ignore the customer and if something does to match what the customer ordered, blame the customer for not being clear, or "say, he/she(sales person) is new, give him/her a break, let’s try to fix it”. Not sure they understand it is hard to fix when a product is installed.
So in my books, TAPS (Mississauga, Vega Blvd location) is a place I will avoid in any future Reno's

I dealt with Carol-Lynn. Excellent service, very professional, very patient and knowledgeable. Great follow-up when one item was not delivered properly (hence a 4 and not a 5). Offered free installation for that item which was very nice and unexpected. Also negotiable in prices. Would definitely purchase again from there for that level of service

Absolutely wonderful customer service. Prices were fair. Delivery was prompt. I was renovating my bathroom and returned to taps based on great repeated experience. Fabulous, well laid-out selection too that makes it very easy to view their entire product selection.

I have purchased several items here, including a kitchen sink, faucet, toilet, etc. The customer service is horrible. The worst thing I thing I have experienced is having to go to the 'Customer Service' counter. It is way at the back of the building, where you have to enter through the shipping doors, after walking up a rickety make-shift staircase to get to the loading dock!!! Then you have to actually take a little twisty unmarked roundabout route through the warehouse to get to the desk. When I went, it was staffed by a clueless high school student who apparently did not know anything nor have any authority. The showroom might be pleasant, if somewhat overcrowded. But if you buy anything here, pray nothing goes wrong that requires customer service after purchase!!!!

THey have great stuff. Good quality, fashionable. It should be considered as high end products in Canada. THey have bath tubs, kitchen cabinet, countertops, etc. it is worth to check it out.

We recently noticed an issue with the faucets purchased from Taps Bath Center. I contacted Taps and received a quick response and replacement. No hassle, no problems.
Very pleased with the after sales and service. Thanks Taps!

Taps is great at selling you their vast selection of products but once you purchase forget it. We have spent a month chasing down missing items that have delayed our entire project. You call and call only to receive empty promises like "I will personally bring it to your house, sorry for the delay" then of course nobody shows up. Good service should exist after the sale but it doesn't with taps.

We shopped around and found this place to have the best selection and fair prices and great service. There was some confusion about the delivery time, but that was sorted out without too much trouble. Remember to ask for the best price and shop around because they will price match! They are busy, so sign in when you arrive. We'll be back when we finish our other bathroom....

Had been to the 'big box stores' and decided on Taps. Store was in same area where we purchased our appliances. Great selection of products. Staff very approachable and knowledgable . Let us shop without being pushy.