Installed 27 custom sized wood frame casement windows in 2007 on a new house build. Workmanship is poor as the wooden frame parts are poorly finished. The seals are rubbish and the bottom sweeper on some needs to be reinstalled whenever the window is opened. In 2019 the first window wouldn't open as the crank mechanism came loose due to rotted frame. This year 2023 the second window exhibited the same wood rot. I will be examining the remaining windows for similar rot. I had contacted customer service on another matter, one of the windows was colder than the rest indicating a possible leak and was met with a stonewall in terms of service. This was during the "warranty" period. Never ever buy from these people is my recommendation.
- Approximate cost of services:
- $28,000.00
- Company Response
Hello Peter, thank you for your honest review. This is definitely not the level of customer service that we aim to provide and I thank you for alerting us to the issues you've been facing. We want to do what we can to help correct the situation; please email us at reviews@aww.ca with your name, address, and phone number, so that I can connect you with somebody to help address this matter. Thank you again for providing your experience. Best, Brendan