Ordered all new applances (for a kitchen reno) in mid-August. Wanted to give business to a local supplier. Was clear that delivery had to be made in late September. No problem, they said. No contact from them until I called in late September to check on my delivery date - stove back ordered for 3 months; same with the range hood. A month later, after a change to the stove I ordered, I have a stove coming tomorrow; the range hood is still up in the air. And, when I asked by e-mail for a delievry time for the stove, it took 2 days for a response from their sales manager!! (which was a problem since I needed to schedule my propane company to come in to add propane conversion kit to, and hook up, the stove). You would be crazy to rely on Peterborough Appliances for anything resembling good service. I would never deal with these people again. Total Incompetance. And, I'm being charitable.
- Approximate cost of services:
- $8,500.00
- Company Response
Thank you for your feedback.
We apologize for the frustration caused by the unexpected backorders on your appliances.
As you know, we did take steps immediately to find alternative options for you once the supplier made us aware of the back order dates. As soon as you confirmed the alternative models, they were ordered and shipments expedited to resolve the situation as quickly as possible for you.
In my correspondence with you I had specified that I was out of the office on Thursday, and your email to me had unfortunately been sent after my shift on Wednesday evening, so I did not see it or respond to it until Friday morning. I am very sorry for the inconvenience.
We appreciate your business, and hope that you are happy with your new kitchen, now that everything has been received and installed.