I have delt with Robinson's for number of projects in the past however this time very disappointed.
3 weeks ago I ordered a paid for a new shower head. The sales lady said to me to keep calling to check on the order which I thought was odd.
I then 2 weeks into the order went to the store and the sales rep was busy I left a message no one called back to me.
I then called again and left a message still no call back and it has been since the 18th of April that I ordered.
Today I will be calling the Manager as very poor customer care for orders and not to call back is even worse...
- Approximate cost of services:
- $70.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Jill,
Thank you for taking the time to review Robinson Lighting & Bath Centre. Providing excellent service is our top priority and we are sorry to hear this was not delivered to you. We appreciate your feedback and have brought your experience to the attention of our head office. We would like to learn more details about your case and be able to make things right. Please email info@barobinson.com with your contact details and we can follow up with the manager of this showroom location.
Sincerely,
Your Robinson Lighting & Bath Centre team