I bought six appliances from this company after a referral from someone. I am disappointed with their approach after purchase. I made a call to them several months after the purchase regarding a minor problem which I felt they should and could have dealt with themselves but first ignored my original call and then referred me to the manufacturer when I followed up.
The second time I called was to report a much more significant problem with another appliance. They did call me back but again said that I would be "better off" calling the manufacturer.
This disappoints me because I specifically asked prior to making the decision if they did their own servicing. Now I have to wait 2 weeks before the manufacterer can send someone out.
- Approximate cost of services:
- $6,000.00
- Company Response
Unfortunately when a product is under one year old, it is under manufacturer warranty and therefore has to go through them or the warranty could be voided.