Beam Superstore

I ordered a central vacuum system for my newly built custom home back in January 2016. 2 of the rough in’s of central vacuum was placed in poor positions so we had to call back company to have the central vac outlets moved. When the central vacuum itself arrived it was the wrong model (a lower end model more specifically), I had to ask the installer to return it to the store and bring the correct model back – this resulted in another 4 week delay. When the installer finally came back with the correct model, he was about to install it in a position which he knowingly knew would block the electrical panel box from opening. Luckily I came home just in time to see what he was doing. I had to insist that he move it a couple of inches over, he was insistent that he could not , until I patiently explained all it needed was one more small elbow. It was moved over and fits perfectly in its final location. This is not the end of the story, not all the things I had ordered came with the vacuum. I have had to go to the store on several occasions to get the garage kit, then back for the sleeve for the vacuum hose and 6 months on I am still waiting for the vacuum bags - all these items I had paid for in advance. I have asked the store to mail me the bags as I do not live close and the response from the female who states she is the manager is that the system will charge me so I should come in myself and pick it up (that will be 4 times that I have gone back to the store for my outstanding paid for in full orders). This is just awful customer service, I have sent several polite emails seeking an update on my outstanding products. These emails sent to Laurence whom I thought was the owner of the store and the person I ordered my central vacuum package through have not been responded to any of the emails. This is unacceptable service and I regret purchasing my central vacuum system through this company as I worry if there are any issues down the road with the system itself they will not honour the warranty.

DO NOT BUY FROM BEAM>>> ALL THEY CARE ABOUT IS THE SALE
I purchased a Beam Special Edition with 15 year warranty from the Home Show back on October 2010 for a new home that I purchased which I moved into in February 2011 (which was installed by them). Right from the beginning the central vacuum wasn’t working properly, sometimes it would turn on and sometimes I would have to jiggle the hose that goes into the outlet to get it to work (this didn’t always work). I called Beam to explain the situation which the main oriental lady from the store yelled at me and told me that it was working fine when the technicians came in and that the issue was with the tubing and I would have to call the home developers as the issue is with their tubing installation. We gave up on it (mostly because their store location is about an hour drive away and they are never any help and don’t want to send anyone to look at the issue), so we just continued to struggle with it and used our Dyson when it didn’t work. A couple of years later I was at the home show and went to their booth, they advised me that the issue was with the outlets and told me to purchase new outlets which I did but that didn’t fix the issue. I later called to let them know and they told me to bring the hose and accessories in, so I did and they said the issue was with the powerhead switch on the hose, so they did a hack job on it to replace it. I went back to pick it up a week later and found no difference as the issue continued. I gave up on this again, until I finally saw the lady at another home show and she told me to bring it in again, I brought everything again and she said she was doing me a favour and changed the entire hose/wand and accessories to a “newer model” for free. This was a month after my 3 year warranty on the hose expired, so I thought it was great until I brought it home and found that the wand would fall off from the hose easily every time we tried to swap the accessories from the hose and eventually it stopped working. I brought the hose back requesting my old one back or a replacement that’s the same model but was told my warranty is over (he said even though they replaced the hose and wand that it doesn’t affect my warranty), he didn’t want to do anything and insisted my warranty is over and that he’s not the owner and can’t do anything for me. He proceeded to test the hose with his wand and told me it’s working, I kept telling him to test it with the wand they gave me and eventually he did and saw it wasn’t working. I had gone to another Beam location and was told the equipment they replaced it with was an inferior product to the one I got and should get mine back. I now have to go back tomorrow again because I want to talk to the person in charge of that store. I’m wasting my time, I think my next step is to spread this story and bring them to court.
DO NOT BUY FROM BEAM>>> ALL THEY CARE ABOUT IS THE SALE

In 4 years, our Beam central vacuum system (X-treme Beam Q system) has been serviced 6 times. We have had to replace 2 hoses and 2 attachment pieces and have 2 home visits because the system just shut down. The plastic portion of the carpet attachment broke and had to be replaced in the first year and again this past week the plastic piece attached to the hose snapped off. Initially we worked with the Etobicoke location but moved our business to Beam Superstore because it was much closer to us. When I took the hose and the attachment in to the store for repair - again - the owner of the store, Loida, was absolutely horrific to deal with. It was the most unprofessional and confrontational experience I have had in customer service. She raised her voice and argued with me, cut me off mid sentence, didn't stop to understand the full situation, would walk away or avert her eyes while I was speaking (I even had to ask a couple of times - it seems you are not listening to me) and then blamed me for the wear and tear calling it improper use. She told me that she knew this hose (that she replaced a year ago) would come back to bite her and that her head office was not supportive and that she would be out of costs. After being harangued for nearly 10 minutes, I told her she was being too aggressive and that it was unnecessary. She replied I am AGGRESSIVE, I am AGGRESSIVE. I WILL GET BACK TO YOU OK JUST STOP TALKING TO ME AND I WILL CALL YOU LATER. I offered to assist her in recovering costs by explaining the whole situation to head office and she said - DO WHAT YOU WANT. She still has my hose and attachments and we have not heard back from either this store or their head office with whom we filed a complaint. My intention, when I went in, was to actually upgrade my entire system because the one we purchased was useless. It was high end but made of cheap plastic and apparently she herself admitted that since there had been many issues with this system, Beam changed some of the technology. I just wanted to understand why our vacuum kept breaking and not be blamed for it. If it were an isolated case, I could see it being our issue. 6 times? Product issue. However, after being bullied in the store, I have no intention of giving her any future business and we are just waiting to get our vacuum pieces back from her clutches.

I think like most BEAM vacuum owners, I have a love/hate relationship. I love how they are convenient but I hate those dang beater bars. Maybe its just me, but mine is always breaking and I have to spend $100 for a new one. The Beam Superstore had a great selection, helpful, staff, and a reasonable price. Thanks guys

Both my parents and my in-laws have had Beam vacuum systems in their homes for over 15 years and never had any issues with them.
Although we had researched other central vacuum systems, my husband and I also decided to purchase a Beam central vacuum system for our first home. It was reliable, powerful, convenient and very easy to clean.
When it came time to purchase a central vacuum system for our second home, we again went to the Beam Superstore where Matthew helped us in selecting the right central vacuum for our new home.

We had a solatube installed in our bathroom because it was too dark without turning on the light. Now you don't even need to turn on the light during the day because the solatube lets in natural daylight, the light even goes into the hallway. It great to have daylight in a room that has always been dark.We are getting another solatube in our living/dinning room because its also a little dark in there.