It took them 6 hours to move a 1 bdrm condo to another 1 bdrm condo, literally one block away, and both with full reserved elevator service. The 2 guys they sent were slow, and didn't seem interested in moving any faster -- given I was paying by the hour. One guy seemed new and complained about my small boxes like it was my fault they were slow. And at the end of the move the other guy told me the total and said "Don't forget, that doesn't include tip." Very unimpressed with the service, professionalism, and I also had to buy a new Swiffer. There were some dents to my furniture. Will not recommend this company.