Tops Roofing & Siding

Roofing
Hamilton ON L8H 4B6
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HomeStars  >  Roofing in Hamilton  >  Tops Roofing & Siding  >  Warranty Work
Mike I in Burlington
Mike I in Burlington
2 reviews Hamilton, ON

First Review

6/10

Warranty Work

** Update 2, April 2019. Joe showed up as promised, and after a bit of discussion he repaired the few shingles that had been damaged. It was definitely a more pleasant experience this time, thanks Joe!

** Update, April 2019. Looks like we had a few more shingles blown off and contacted the company once more. They've acknowledged there must be an unknown issue during the original job and have promised to make it right. They're coming this weekend to attempt to rectify the issue, I'll post a follow-up after the meet this weekend.

** Sprint 2018
It was 6 years into a 10 year warranty, and unfortunately the warranty not honored. When contacting the company, they did not answer the phone and their mailbox is full. After getting a hold of them, we scheduled an appointment and they did not show up. When asked about the warranty, I was told it was "common sense" that they wouldn't guarantee their shingles won't blow off the roof because of strong winds. The winds were above normal, 100km although with a newer shingling it would be expected to not come up.

After getting up their to take care of the problem with a couple brothers, we realized there may be either a workmanship problem, and/or a physical issue with the shingles themselves. There were shingles with nails driven straight through, missing the the second shingle underneath due nailing too high and not in the correct area, or nailing on the edge of the shingle (rendering the nail useless).

After this experience, I would have a hard time recommending them.

Approximate cost of services:
$4,000.00
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Previous versions of this review:

Mike I in Burlington
Mike I in Burlington
2 reviews Hamilton, ON

First Review

4/10

Warranty Work

** Update, April 2019. Looks like we had a few more shingles blown off and contacted the company once more. They've acknowledged there must be an unknown issue during the original job and have promised to make it right. They're coming this weekend to attempt to rectify the issue, I'll post a follow-up when they come as they're pretty friendly.

** Summer 2018
It was 6 years into a 10 year warranty, and unfortunately the warranty not honored. When contacting the company, they did not answer the phone and their mailbox is full. After getting a hold of them, we scheduled an appointment and they did not show up. When asked about the warranty, I was told it was "common sense" that they wouldn't guarantee their shingles won't blow off the roof because of strong winds.

After getting up their to take care of the problem with a couple brothers, we realized there may be either a workmanship problem, and/or a physical issue with the shingles themselves (bad batch?). There were shingles with nails driven straight through, missing the the second shingle underneath due nailing too high and not in the correct area, or nailing on the edge of the shingle (rendering the nail useless).

After this experience, I would have a hard time recommending them.

Approximate cost of services:
$4,000.00
Mike I in Burlington
Mike I in Burlington
2 reviews Hamilton, ON

First Review

2/10

Does not Honor Warranty

Definitely a buyer-beware for this one. Only go with this company if you want your roof to look like this 6 years into a 10 year warranty to have the warranty not honored. When contacting the company, they don't answer the phone and their mailbox is full, when you do get a hold of them, they say they're going to show up and don't show up. When asked about the warranty, apparently it's "common sense" that they wouldn't guarantee their shingles won't blow off the roof.

After getting up their to take care of the problem with a couple brothers, we realized its because of their poor workmanship. Definitely too rushed a job, with nails driven straight through the shingles, missing the the second shingle underneath due nailing too high and not in the correct area, or nailing on the edge of the shingle (rendering the nail useless).

After this experience, I would not recommend them to anyone. Now you can't say you didn't know.

Approximate cost of services:
$4,000.00