We are unable to give a proper response to the complaint, as we do not know who this person is.
If this person would kindly call the store we can discuss the matter.
We alway return phone calls the same day.
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I'm sorry you are not happy with your experience with us. We try to please everyone and have done since 1985. Please call us to discuss your complaint.
July2 2017 was Canada day weekend and we were closed.
Thank you for your review. I hope we will be able to help you in the future.
You were quoted 280.00 for the closing plus chemicals parts and taxes.
We do our best to accommodate people's requests for times but can't always meet your needs as to time. We did remove the gate and replaced it after the closing. The pool was green and full of leaves when we got there and the cover was in pile in the shed the water bags had not been cleaned and were thrown on top of the cover most of the bags were broken and needed to be replaced to close the pool. You say we didn't call you but we did and you said that you would be there shortly and we talk in the backyard when you got to the house and said that it was a rental property and the renters left it like that. You authorized us to put the bags on and the extra chlorine in when we talked in the backyard. You were given the option of not covering the pool and that we could drain and clean the pool in the spring. You choose the covering.we didn't charge you extra for all the additional work of filling your old bags and then having to empty and fill new ones or for disposal of the old bags.
I have been in business for 30 years and every now and then we have a problem. I'm sorry we were early I'm sorry you didn't understand that parts and taxes were extra. I'm sorry your renter left you with such a mess.
